Our OS is Windows 2000 professional, and we have a BenQ CRW4816 burner, and it will not recognise any CDR/RW discs. The green light will flash after inserting the tray, then will turn off. And, also, we can't seem to get any other part of the PC (i.e. software) to recognise that there is media inserted.
The funny thing is, the drive has no problems at all reading discs such as Nero install and Microsoft discs.
This problem seems to have appeared after sending our PC to some pro's to get the HDD replaced, as it somehow, unfortunately, became unreadable, though it was a fair while after getting it back when we first tried to use the burner to actually burn CD's.
The other day I managed to update the firmware on the burner, and that went well, but made no difference to our problem.
Has anyone got any solutions to this? By the looks of it there are quite a few cases of this type of thing.
I can provide a Nero CD Speed report if needed.