Last month January 10 2020 I decided to purchase another drive ~ Asus BW-16D1HT. Canvassing thru different online site like eBay, Amazon, BandH, and local shops were it was not available. I took a chance in chinese site Aliexpress, and there were around 3 seller, the three seller all have same unit prices, the shipping was the deal breaker, 1st one has same shipping as Amazon around $20, 2nd seller shipping was $5, and the 3rd one is free Aliexpress shipping. So I went with the 3rd one, checking the seller posted stock ad photos same as the Amazon photos front, bottom and side view, and then the customer reviews their was 8 reviews 9 orders, 2 of the reviews has photos. Thinking it was the safe over-all I purchase it. The seller sent the item in 5 days, Jan 15th, with an aliexpress tracking number, it took 4 days Jan 19 when it got a sweden tracking # going to middle east. Then this coronavirus outbreak news came in China. I was worried my item would not came out of China, but it did, the tracking number still update every 2 days. Finally it reach on Feb 4, I immediately pickup at the nearest post office after the custom checking. The package was deformed on one side, foam box seems crush, but upon opening the box, item seems ok.
I tested the drive that night excited, but the drive keep on failing using a verbatim 25gb 16x using imgburn at 4x. Then again using panasonic 25gb 4x using nero it failed wasted a good disc. My excitement turn to frustration. I took out the unit and examine the physical looks. Here it was I saw a mismatch label, the circular label was Asus BW-16D1HT but the bottom rectangular label was Asus DRW-24B1ST. Before opening the dispute I took photos of the imgburn error and the label mismatch. Then open a Dispute reason counterfeit goods and refund only, posted the photos I took as evidence. The aliexpress rep will step-in in 5 days starting Feb 9, up to Feb 18.
The next day the seller reacted furiously with a counter proposal of $2 refund, stating that the drive model is not wrong using my own evidence ( my imgburn photos shows the correct model ), also stating the problem is my disc not the drive. Asking me to upload videos, that the problem was the disc not the drive using 2 different burner, that the photos I sent does not qualify as proof.
On Feb 6, I saw his message on the chat box, mocking me saying “What do you mean by silence now? Please answer the question positively.” and I saw a lot of seller evidence uploaded on Feb 5. I said “I am currently at work, also time difference of 5 hrs so please in Bahrain” . The seller does not stop chatting “We sell out so many still no buyer say it can’t write blue-ray disk. show me testing video how to not write. Install NERO this software to test blue-ray write” exactly as it was chatted. The seller took photos as evidence of the drive before sending it but no photos or video that it was working in the 1st place.
On same day I spent upto midnight taking videos of the sold asus drive & failed burn using nero, (as requested by the seller) and then making a video of good burn using verbatim 16x disc but different drive using my pioneer bd drive & my old liteon drive on nero & imgburn at 6x both. Then Upload as buyer evidence. Suddenly the seller tone down increasing the refund to $20. Seller started the chat box again to me saying I was too extreme and that they have sold many unit, and I was the first to make the dispute, I said “This is the problem, you are comparing all buyer are same and will be happy if they got the item. Well I test mine if its ok plus physical comparison, and it turns out its all flawed. The item your sending is the same item in your ads. Think again it is not the same, thats why we have this dispute now.” I also told him in message, “If you only show actual photos of the unit I will not buy.”
During our long messaging chat, I notice the seller mentioned that the model is old and that the head movement is 100% asus bw-16d1ht. Then it struck me, I made another video how he did this “Frankenstein” unit, selling as new manufactured unit by Asus with Site stock photos the seller took out from the other sites. The video I explained, using the asus drw-24b1st as a housing unit (unit bottom label sticker), remove the dvd head, replace with a bw-16d1ht head movement (unit top label sticker). Maybe during transport due to beat-up foam box, drive got a defective head unit, then I upload the video on Feb 7. One day before the Aliexpress rep will step-in, the Seller gave in, refunding my money on Feb 8.
I got my actual money refund on Feb 13, while writing this thread, got my debit card message me refund got credited. Good ending.
Having such bad experience, they still want the buyer feedback them. How do you do such?