A couple of months ago I was having trouble backing up a DVD with DVDFab Platinum. I can’t recall the movie or what version of DVDFab I was using. Anyway, while trying to make the backup DVDFab froze and the DVD drive sounded like it was trying to read the same spot over and over. I had to use “End Task” to shut down DVDFab and a paper clip to eject the disk. After this happened any time I played a DVD the audio was distorted (like a crackling sound). However, all other audio sources (MP3, streaming audio from the web, etc. sounded fine)
The laptop is still under warranty so I called Toshiba and was able to take it to a local authorized repair shop. They replaced the DVD drive. I brought it home and used it for maybe a week with no problems. Then suddenly the crackling sound came back. I don’t recall if it was in conjunction with me using DVDFab. I took it back to the shop and they replaced the main board and the DVD drive (thank God for the warranty). I brought it home and used it for about a month with no problems. Until last night . . .
I started DVDFab so I could back up “3:10 to YUMA” and a message popped up regarding the latest upgrade (22.214.171.124). I upgraded DVDFab then attempted to backup “3:10 to YUMA”. DVDFab froze and the DVD drive started making that “skipping” sound again. After a reboot I tested several DVD’s in the drive. The crackling sound was back!
I remembered the guy at the repair shop saying that the cracking sound could be a software problem. He said that if the problem came back I might need to reformat my hard drive and do a clean install. Yuck! But with that in mind I decided to do a system restore. I chose a restore point from 3PM yesterday (before I upgraded DVDFab and attempted the backup of “3:10 to YUMA”). I was surprised to discover that this fixed the problem. The crackling is gone. But now what?
It appears that this is a software problem. I now have a new DVD drive and main board but I’m worried that the problem will come back if I attempt to backup the “wrong movie”. I backed up other movies over the last few weeks with no problem. This sounds crazy but is it possible that certain DVD’s contain a virus to punish those who would dare to backup a movie? Maybe it’s a driver issue with DVDFab? I’d appreciate any input on this. I’ve included some info regarding my system. Please let me know if more info is needed.
Model Name Satellite M115
Part Number PSMB0U-015007
Serial Number XXXXXXXXXX
OS Version Microsoft Windows XP Professional 5.1.2600 Service Pack 2
BIOS Version 1.50
CPU Genuine Intel® CPU T2050 @ 1.60GHz
Physical Memory 3072MB RAM
Hard Disk Capacity 80,023,749,120 [Byte] 74.528 [GB]
Hard Disk Free Space Capacity 48,505,618,432 [Byte] 45.174 [GB]
Video Mobile Intel® 945GM Express Chipset Family version=126.96.36.19943
Screen Resolution 1024 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=188.8.131.5288
Network Realtek RTL8139/810x Family Fast Ethernet NIC version=5.652.627.2006 MAC Address=XXXXXXXXX
Intel® PRO/Wireless 3945ABG Network Connection version=10.5.1.57 MAC Address=XXXXXXXX
Modem TOSHIBA Software Modem version=184.108.40.206
IDE Device 1 TOSHIBA MK8032GSX
IDE Device 2 None
IDE Device 3 MATSHITA DVD-RAM UJ-841S FW version=1.60
IDE Device 4 None
IDE Device 5 None
IDE Device 6 None
Internet Explorer 7.0.5730.13