I finally got a special link through email but here is the email of what went on.
Why should I buy software that does essentially the same thing from what I
have now? That is why I didn’t upgrade to version 4. There is no need to. I
am sorry but I don’t have a endless supply of money at hand to keep
upgrading everytime you feel the need for a version change.
As far as piracy is concerned, maybe you should start going the way of Valve
Corp. and Microsoft with their online validation techniques. Valve uses
Steam to determine account validity while Microsoft uses Genuine Advantage.
One account to one user is the name of the game. Let the pirates get ahold
of your software. When they try to validate it through your website, you
would know if that key is being used by more than one individual and can
reject it. Now the pirates will always find a way but this technique seems
to be working better than those of the past or else those companies would of
scrapped the idea long ago.
A main goal of Capitalism, is to keep the customer happy. Yes, you did
respond in a timely manner; however, I had to go through all of this just to
get a program that I rightfully purchased. I went to your website and spent
alot of time searching for the download link which was on there in the past.
And then, I submitted a request and found out that the email I purchased the
software under wasnt the one I am using now. Next, I submitted a claim to
you so I could get this program link. You sent me an email back claiming
that was a bad email. I sent another back with the correct email. And
finally, after all of this, I get the link for the download.