First, try Version 6 again–if you still have it. I have all the versions and I choose the version that provides the best results.
I also have Version 7. I have used it. VSO modified the conversion engine in Version 7 to compress output with lossy results. I prefer the conversions by Version 6–with no lossy results. (Read the VSO email after my reply for confirmation of my description.) When VSO changed servers, Version 6 failed because of the change. I insisted that there was no problem with Version 6, and I was right. VSO does not deny the changes and the inability to validate Version 6. You may not even know that every time you initiate Version 7, it connects to a VSO server. It does the same for Version 6.
After 30 years as a software engineer and systems auditor, I can say that VSO is acting for itself. What they aren’t telling customers is that the server software they put into place is defective. They could have rolled back to the earlier server release and then fixed the problem. In this case they are not acting to right a wrong done to a large customer base. By the way, I always have used the Best Video Quality option, in all releases. It doesn’t matter in Version 7. It still outputs lossy conversions. For many customers it may not matter. For me it does.
Email from VSO:
We understand your frustration, this is directly offered you to switch to ConvertXtoDVD 7, the updated version.
(see attached screenshot for the “best video quality” option).
VSO Software changed the huge file/no loss quality of ConvertxtoDVD 6 because it was a request of the large majority of our users.
You are right for one thing, it is probably coming from our server update.
However, I can guarantee you VSO Software did not purposely block ConvertXtoDVD 6. We clearly have plenty of other things to do!
The new server could be unable to communicate with old request protocols, that’s the hypothesis our Tech team has, they won’t go any further on the investigation.
We will not fix anything on the old versions and we are sorry for the inconvenience it caused for you.
Again, we are sorry you feel this way about VSO Software.
We stay available if needed.
Tell your customers to block connections to panpan.vso-software.com if they complain about the inability to use Version 6. I am now using it again. Blocking connection is easy for any Windows user: update the HOSTS file in C:\Windows\System32\drivers\etc with NOTEPAD to include “22.214.171.124 panpan.vso-software.com” in the domain name resolution list. Otherwise update the Windows firewall to block access to the URL or its IP address. Such a solution will restore function to Version 6.
It is not Version 6, and therefore your claim that you cannot fix problems in older releases is bogus. The problem is on your side and is because you have inept, poorly trained server technicians. Furthermore, it is quite evident that your server update tests failed and your quality assurance is narrowly defined and does not account for the broad base of your users, not to mention their right to use software they paid for with no expectation that it would suddenly fail to work.
You have also removed quality from the output of conversions by caving in to a bunch of people who want small files. There are many of us who prefer lossless DVD conversions. Given that you also make ConvertXtoHD, you would have continued to support lossless output in ConvertXtoDVD–as an option! Add that feature to your next release to make Version 7 or subsequent versions whole. Yes, you have a lot to do. You are still being dishonest to your customers. You are not telling them the full truth. Tell it! Give them back Version 6 functionality by explaining how to do it. I did it. You can tell them!
Le 02/03/2020 à 19:59, E. a écrit :