I am experiencing a problem and I need help with the trouble shooting.
On normal start up the computer boots fine.
Out of the blue, when ever you place any type of disc into the CD device the computer reboots, reboots, reboots in an ongoing cycle until you open the tray and remove the disc and the computer boots up fine.
Device Manager says that the device is working properly with no errors.
I rolled back the drivers, I reinstalled the drivers. I rolled back the computer to a time before the problem happened and nothing worked.
I opened the box and checked all the connections, I checked all the cables and I cleaned out any dirt and dust. Nothing worked.
I installed a completely new device and it still reboots reboots reboots in a constant cycle until you remove the disc from the tray and the computer boots up fine.
Any help with trouble shoots this problem is greatly appreciated
I have to take an exam which is on CD and I’m stuck.
I’m running XP Professional and the device says TSSTcorp CDW/DVD SH-M522C
Thanks all .