Computer won't recognize hardware

MY computer recognizes the drivers on my DVD & CD Rom’s, b ut it won’t recognize the hardware? How do I correct this? Thanks

Not sure. Do the drive/s appear in the Bios? Device Manager? What brand/model computer do you have? What operating system? Did this problem just start? If so, have you made any recent changes, software or hardware?

Hi, it’s a Dell Precision 690 running Windows XP. A diagnostic that was run recognized the drivers. However, when I go into My Computer, the roms do not appear and if a disc is put in, the error message “cannot find hardware” appears. I dod install Norton 360 about 2 months ago.

Welcome to the forum mldunlevy :slight_smile:

Try this tutorial by microsoft on how to delete you upper and lower filters: Link

Thanks! I got it working.