Computer will not recognize a dvd or cd in the drives

vbimport

#1

My computer all of a sudden quit reading or burning dvd/cd’s. It is recognized by the computer and says device is working properly, but when I try to play it says no disk was inserted. It does this with CD-ROMs as well. I can not write to it either. I purchased external DVD burner for connection via USB and it gives the same message. Any suggestions?


#2

If you are using one of the Windows operating systems, click on the link in my signature that says: How to Delete Your Upper and Lower Filters. This will take you to a Microsoft article, where you should click on the button that says Fix It.

That would be the first thing I would try.


#3

I followed your steps up to the point where I selected the registry subkey: HKEY_LOCAL_MACHINE/. That is about all that showed on the line. I selected that entry and clicked. What showed in the right pane was "default - reg_52 (value not set). That was as far as it would go. Any ideas on how to continue? Thanks.


#4

Hmm, I take it you tried the manual steps, not the automatic Fix It. When working in the registry, you have to click the triangle next to the line with HKEY_LOCAL_MACHINE to open the subfolders.