Compaq Desktop Dvd Rom Not Working

need help from someone fast, trying to play cds and dvd on my drive and nothing happens. I went to device manager and there is an exclamation mark where the device is suppose to be. I can’t burn nor play nor even put a cd -dvd in that works and the get this, The computer is brand new.

PLEASE HELP GUYS<

thank you kindly ahead of time,

TRack Killa — I make Beatzz

Hi TRACK KILLA :slight_smile:

Click the link in my sig, “How to delete your upper and lower filters”. This will take you to a M$ support page with instructions on how to do that. There’s a Guided Help on the page to help you through the process, if you’re nervous about editing the Registry. :slight_smile: