Communication failure with Nero 6.00

I can’t succesfully burn DVDs using Nero, despite numerous attempts. Here are my details:

Ahead Nero v6.00
Sony dw-q28a drive
Windows XP
DVD +R discs and also DVD +RW
writing at 4x speed
I have DMA if available set on my IDE settings

The problem is communication failure. This used to work, so maybe it’s a software compatibility issue? I also have DVD shrink installed. I have also tried burning DVDs through Adobe Premiere Pro 1.5 and this also fails. I’d be really grateful for any suggestions on further troubleshooting I can do.

many thanks in advance

here is the log generated by Nero:

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File ‘C:\Program Files\ahead\Nero\Wnaspi32.dll’: Ver=2.0.1.56, size=163910 bytes, created 13/07/2003 03:49:42
Nero version: 6.0.0.0
Recorder: <SONY DVD RW DW-Q28A> Version: KYS3 - HA 1 TA 0 - 6.0.0.0
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <SONY DVD RW DW-Q28A >Version: KYS3 - HA 1 TA 0 - 6.0.0.0
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : QUANTUM FIREBALLlct15 15 atapi Port 0 ID 0 DMA: Off
DiskPeripheral : WDC WD800BB-32CCB0 atapi Port 0 ID 1 DMA: Off
CdRomPeripheral : SONY DVD RW DW-Q28A atapi Port 1 ID 0 DMA: On
CdRomPeripheral : LG CD-RW CED-8080B atapi Port 1 ID 1 DMA: On

AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 57671680 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 383MB (392496kB)
Free physical memory: 85MB (87848kB)
Memory in use : 77 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

22.8.2006
ISO compilation
13:20:42 #1 Text 0 File Isodoc.cpp, Line 5451
Iso document burn settings
------------------------------------------
Determine maximum speed : TRUE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : TRUE
Multisession type: : Start multisession
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

13:20:43 #2 Text 0 File Reader.cpp, Line 118
Reader running

13:20:43 #3 Text 0 File Writer.cpp, Line 127
Writer SONY DVD RW DW-Q28A running

13:20:43 #4 ISO9660GEN -11 File geniso.cpp, Line 3814
First writeable address = 0 (0x00000000)

13:20:46 #5 Text 0 File Burncd.cpp, Line 3081
Turn on Disc-at-once, using DVD media

13:20:48 #6 Text 0 File DlgWaitCD.cpp, Line 224
Last possible write address on media: 2295103 (510:01.28)
Last address to be written: 650927 (144:39.02)

13:20:48 #7 Text 0 File DlgWaitCD.cpp, Line 229
Write in overburning mode: FALSE

13:20:48 #8 Text 0 File DlgWaitCD.cpp, Line 1688
Recorder: SONY DVD RW DW-Q28A, Media type: DVD+RW
Disc Manufacturer ID: MBIPG101, Media Type ID: W04, Product revision number: 1
Disc Application Code: 0, Extended Information Indicators: 1

13:20:48 #9 Text 0 File ThreadedTransferInterface.cpp, Line 757
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
original CD pos #0 + 650928 (650928) = #650928/144:39.3
relocatable, CD pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 650928 blocks [SONY DVD RW DW-Q28A ]
--------------------------------------------------------------

13:20:48 #10 Text 0 File Burncd.cpp, Line 3318
Recorder and media-info

=======================

Burning to SONY DVD RW DW-Q28A on a DVD+RW media

13:20:48 #11 Text 0 File ThreadedTransferInterface.cpp, Line 910
Prepare recorder SONY DVD RW DW-Q28A for write in cue-sheet-DAO
DAO infos:
==========
MCN:
TOCTYPE: 0x0 Session Closed, CD fixated
Tracks 1 to 1:
TRM_DATA_MODE1, 2048/0x0, ISRC “”, FilePos 0 307200 1333407744

13:20:48 #12 Phase 24 File dlgbrnst.cpp, Line 1818
Caching of files started

13:20:48 #13 Phase 25 File dlgbrnst.cpp, Line 1818
Caching of files completed

13:20:48 #14 Phase 28 File dlgbrnst.cpp, Line 1818
Speed measurement started

13:20:48 #15 Text 0 File ThreadedTransferInterface.cpp, Line 2104
Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0

13:24:34 #16 Text 0 File WriterStatus.cpp, Line 112
<SONY DVD RW DW-Q28A > start writing Lead-Out at LBA 650928 (9EEB0h), lenght 0 blocks

13:24:34 #17 Text 0 File ThreadedTransfer.cpp, Line 227
all writers idle, stopping conversion

13:24:34 #18 Text 0 File dlgbrnst.cpp, Line 1678
Set remaining time: 0:00,000 (0ms) -> OK

13:24:34 #19 Phase 29 File dlgbrnst.cpp, Line 1768
Speed measurement completed: 4.3x (5,934 KB/s)

13:24:34 #20 Phase 36 File dlgbrnst.cpp, Line 1818
Burn process started at 4x (5,520 KB/s)

13:24:34 #21 Text 0 File ThreadedTransferInterface.cpp, Line 2104
Verifying CD position of item 0 (relocatable, CD pos, no patch infos, orig at #0): write at #0

13:24:34 #22 Text 0 File Cdrdrv.cpp, Line 7827
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+RW (9), Part Version: 2
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: re-writable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26053F h
End Sector Number in Layer 0: 0 h
Data in Burst Cutting Area (BCA) does not exist
Media Specific:
00 01 4D 42 49 50 47 31 - 30 31 57 30 34 01 39 23 …MBIPG101W04.9#
00 94 78 6C 02 20 00 9C - 79 74 02 20 00 9A 7A 72 …xl…yt…zr
02 20 12 12 10 E0 00 F0 - 00 00 00 00 00 00 00 01 …

13:24:34 #23 Phase 98 File dlgbrnst.cpp, Line 1818
Start formatting disc before burning

13:24:34 #24 Text 0 File dlgbrnst.cpp, Line 1678
Set remaining time: 4:30,798 (270798ms) -> OK

13:24:54 #25 Phase 100 File dlgbrnst.cpp, Line 1818
Formatting disc was successful

13:24:54 #26 Phase 65 File dlgbrnst.cpp, Line 1818
Burn process started

13:24:54 #27 Text 0 File DVDPlusRW.cpp, Line 513
Start write address at LBA 0
DVD high compatibility mode: Yes

13:25:09 #28 SCSI -1024 File Cdrdrv.cpp, Line 1361
SCSI Exec, HA 1, TA 0, LUN 0, buffer 0x038A0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x08
Sense Qual: 0x03
CDB Data: 0x2A 0x00 0x00 0x00 0x40 0x00 0x00 0x00 0x20 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x04 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x08 0x03

13:25:09 #29 CDR -1024 File Writer.cpp, Line 335
Communication failure

13:25:09 #30 Text 0 File ThreadedTransfer.cpp, Line 227
all writers idle, stopping conversion

13:25:09 #31 Text 0 File ThreadedTransfer.cpp, Line 221
conversion idle, stopping reader

13:25:10 #32 Text 0 File DVDPlusRW.cpp, Line 634
Media-Format will be stopped after burning

13:25:10 #33 Phase 128 File dlgbrnst.cpp, Line 1818
Generating DVD high compatibility borders

13:28:08 #34 Text 0 File DVDPlusRW.cpp, Line 714
Media-Format is stopped successfully

13:28:08 #35 Text 0 File dlgbrnst.cpp, Line 1678
Set remaining time: 0:00,000 (0ms) -> OK

13:28:08 #36 Phase 129 File dlgbrnst.cpp, Line 1818
Generating DVD borders completed successfully

13:28:08 #37 Text 0 File dlgbrnst.cpp, Line 1678
Set remaining time: 0:00,000 (0ms) -> OK

13:28:08 #38 Phase 38 File dlgbrnst.cpp, Line 1818
Burn process failed at 4x (5,520 KB/s)

Existing drivers:
File ‘Drivers\CDRALW2K.SYS’: Ver=5.10 (103), size=22713 bytes, created 22/12/2001 15:10:10
File ‘Drivers\PXHELP20.SYS’: Ver=2.02.62a, size=20016 bytes, created 07/05/2004 16:01:14 (Prassi/Veritas driver for win 2K)
File ‘Drivers\atapi.sys’: Ver=5.1.2600.0 (XPClient.010817-1148), size=86656 bytes, created 23/08/2001 13:00:00 (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Double post - please continue in the other thread:
http://club.cdfreaks.com/showthread.php?t=190589

May be the Moderators should be requested to close this thread.