Thank you for your kind words maineman, much appreciated. I feel that Fengtao shouldn’t be brought in discredit when he has done nothing wrong
So do want to explain that we think that our independent nature is very important and how we try to safeguard it. We do partner up with companies like Fengtao Software but do not give them Staff Forum access nor are they able to physically delete posts and threads (which means that if a company moderator deletes a post or thread our staff members can recover the post/thread if required).
This is our way of making sure that a company is not deleting the comments of users that are criticism or making negative comments, after all if a product doesn’t work as advertised it should be fixed. Several companies have the courage to play by our rules and give customer support on our boards, which we appreciate and Fengtao is one of them.
In this case the best thing to do is to contact the Moderator, or in this case Senior Administrator, who has closed the thread. Our staff members are happy to give an explanation and if they have made a mistake to revert their action where possible.
If it were true what magoe is saying then we would have deleted his thread and make sure he can’t post anymore, which is not the case. If there are any questions regarding our policy then don’t hesitate to ask I’m happy to answer any inquiries!