Combo 4816CO drive not reading DVDs, burned cds

CD, DVD and (Ultra HD) Blu-ray Writers
#1

Hello all,

I have never had any problems with my cd-rom drive before (I’ve had it since last September) but just recently it has been acting up horribly.

It now:
-can’t read commercial or burned DVDs
-can’t read burned CD-ROMs

In fact, both of the above show up as “Blank CDs” according to Windows.

It still is able to:
-read factory cd-roms, like game cds and such
-read and play audio CDs, INCLUDING burned audio cds :confused:

(I was going to say that it was still able to burn, but I just tried to burn an audio cd using Nero 5.9.x.x and that was working until the end when it just hung forever, but maybe this is a different issue?)

Anyway, I’m totally at a loss. I cleaned the lens with some Endust cd-rom cleaner thing, no change. I’ve tried going to the BTC website and downloading the Windows firmware update, didn’t do much. I uninstalled CloneCD and Nero, still no luck (so I re-installed Nero). I’m not able to boot from my burned ISOs of Mandrake Linux 9.2 so I can’t test the drive under another system either! I’m about to remove everything from the drive and do a clean install of Windows XP Pro and if that doesn’t work I’ll have to get another drive. :sad: So if anyone could help me at all, that would be great.

-Brian

P.S. I don’t know if this is helpful, but here are my stats from Nero Infotool:

Drive Information

Drive : COMBO IDE4816CO
Type : Combo Drive
Firmware Version : 0037
Buffer Size : 2 MB
Date : ?
Serial Number : ?
Drive Letter : E:
Location : 1:0
Mechanism : Tray
Read Speed (Max.) : 48 X
Write Speed (Max.) : 48 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : No
Write DVD-RW : No
Write DVD+R : No
Write DVD+RW : No
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : Yes
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 1
Changes User : 4
Changes Vendor : 4

Disc Information (E:)

Type : - no disc inserted -

Interface Information

Adapter 1

Description : Primary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: Maxtor 6Y160P0
Type : Disk Drive
DMA : On
Description : Slave: Maxtor 6E040L0
Type : Disk Drive
DMA : On

Adapter 2

Description : Secondary IDE Channel

Driver
Description : System32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: COMBO IDE4816CO
Type : CD-Rom Drive
DMA : On
Autorun : On

Software Information

Operating System : Windows XP
ASPI : Nero Aspi Library 2.0.1.50 Ahead Software AG

Description : Nero - Burning Rom
Version : 5, 5, 9, 14
Company : Ahead Software AG

Description : InCD CD-RW UDF Tools
Version : 3.37.0
Company : Copyright © ahead software gmbh and its licensors

Description : PowerDVD
Version : 5.00.0603
Company : CyberLink Corp.

Driver Information

Driver : ACPI
Description : ACPI Driver for NT
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : AFD
Description : Ancillary Function Driver for WinSock
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : ALCXSENS
Description : Sensaura WDM 3D Audio Driver
Version : 5.10.00.3513
Company : Sensaura

Driver : ALCXWDM
Description : Realtek AC’97 Audio Driver (WDM)
Version : 5.10.5580
Company : Realtek Semiconductor Corp.

Driver : Aspi32
Description : ASPI for WIN32 Kernel Driver
Version : 4.71 (0002) built by: WinDDK
Company : Adaptec

Driver : atapi
Description : IDE/ATAPI Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : audstub
Description : AudStub Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Beep
Description : BEEP Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : BsStor
Description : B.H.A Storage Helper Driver (WindowsNT5.x)
Version : 1.0.7
Company : B.H.A Co.,Ltd.

Driver : BsUDF
Description : UDF File System Driver (WindowsXP)
Version : 3.37.0
Company : ahead software

Driver : Cdfs
Description : CD-ROM File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Cdrom
Description : SCSI CD-ROM Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Disk
Description : PnP Disk Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : dmio
Description : NT Disk Manager I/O Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software

Driver : dmload
Description : NT Disk Manager Startup Driver
Version : 2600.0.503.0
Company : Microsoft Corp., Veritas Software.

Driver : Fdc
Description : Floppy Disk Controller Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Fips
Description : FIPS Crypto Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ftdisk
Description : FT Disk Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : HidUsb
Description : USB Miniport Driver for Input Devices
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : i8042prt
Description : i8042 Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Imapi
Description : IMAPI Kernel Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Ip6Fw
Description : IPv6 Internet Connection Firewall
Version : 5.1.2600.1240 (xpsp2.030618-0119)
Company : Microsoft Corporation

Driver : IPSec
Description : IPSec Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : isapnp
Description : PNP ISA Bus Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Kbdclass
Description : Keyboard Class Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : KSecDD
Description : Kernel Security Support Provider Interface
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : mnmdd
Description : Frame buffer simulator
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Mouclass
Description : Mouse Class Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : MountMgr
Description : Mount Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : MRxDAV
Description : Windows NT WebDav Minirdr
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : MRxSmb
Description : Windows NT SMB Minirdr
Version : 5.1.2600.1143 (xpsp2.021108-1929)
Company : Microsoft Corporation

Driver : Msfs
Description : Mailslot driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Mup
Description : Multiple UNC Provider driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : MxlW2k
Description : MusicMatch Access Layer KMD
Version : 1.1.0.114
Company : MusicMatch, Inc.

Driver : NDIS
Description : NDIS 5.1 wrapper driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NdisTapi
Description : NDIS 3.0 connection wrapper driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ndisuio
Description : NDIS User mode I/O Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NdisWan
Description : MS PPP Framing Driver (Strong Encryption)
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NDProxy
Description : NDIS Proxy
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : NetBIOS
Description : NetBIOS interface driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : NetBT
Description : MBT Transport driver
Version : 5.1.2600.1243 (xpsp2.030702-2125)
Company : Microsoft Corporation

Driver : NPDriver
Description : Norton Protection Driver
Version : 16.00.0.22
Company : Symantec Corporation

Driver : Npfs
Description : NPFS Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Ntfs
Description : NT File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Null
Description : NULL Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : NVENET
Description : NVIDIA nForce MCP Networking Driver.
Version : 4.14.01.0313
Company : NVIDIA Corporation

Driver : nv_agp
Description : NVIDIA nForce AGP Filter
Version : 4.12.01.0334
Company : NVIDIA Corporation

Driver : Parport
Description : Parallel Port Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PartMgr
Description : Partition Manager
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : ParVdm
Description : VDM Parallel Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : PCI
Description : NT Plug and Play PCI Enumerator
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : PCIIde
Description : Generic PCI IDE Bus Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : PSched
Description : MS QoS Packet Scheduler
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Ptilink
Description : Parallel Technologies DirectParallel IO Library
Version : 1.10 (XPClient.010817-1148)
Company : Parallel Technologies, Inc.

Driver : PxHelp20
Description : Px Engine Device Driver for Windows 2000/XP
Version : 2.02.62a
Company : Sonic Solutions

Driver : RasAcd
Description : RAS Automatic Connection Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Rasl2tp
Description : RAS L2TP mini-port/call-manager driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : RasPppoe
Description : RAS PPPoE mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Raspti
Description : PTI DirectParallel® mini-port/call-manager driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : Rdbss
Description : Redirected Drive Buffering SubSystem Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : RDPCDD
Description : RDP Miniport
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : rdpdr
Description : Microsoft RDP Device redirector
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : RDPWD
Description : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : redbook
Description : Redbook Audio Filter Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : SAVRT
Description : AutoProtect
Version : 9.0.2.1
Company : Symantec Corporation

Driver : SAVRTPEL
Description : SAVRTPEL
Version : 9.0.2.1
Company : Symantec Corporation

Driver : serenum
Description : Serial Port Enumerator
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Serial
Description : Serial Device Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : sr
Description : System Restore Filesystem Filter Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Srv
Description : Server driver
Version : 5.1.2600.1193 (xpsp2.030327-2018)
Company : Microsoft Corporation

Driver : swenum
Description : Plug and Play Software Device Enumerator
Version : 5.3.0000000.900 built by: DIRECTX
Company : Microsoft Corporation

Driver : SymEvent
Description : Symantec Event Library
Version : 11.3.0.17
Company : Symantec Corporation

Driver : SYMREDRV
Description : Redirector Filter
Version : 4.7.1.2
Company : Symantec Corporation

Driver : SYMTDI
Description : Norton Internet Security Filter
Version : 4.7.1.2
Company : Symantec Corporation

Driver : sysaudio
Description : System Audio WDM Filter
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Tcpip
Description : TCP/IP Protocol Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Tcpip6
Description : IPv6 driver
Version : 5.1.2600.1240 (xpsp2.030618-0119)
Company : Microsoft Corporation

Driver : TDTCP
Description : TCP Transport Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : TermDD
Description : Terminal Server Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : tunmp
Description : Microsoft Tunnel Interface Driver
Version : 5.1.2600.1240 (xpsp2.030618-0119)
Company : Microsoft Corporation

Driver : Udfs
Description : UDF File System Driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : Update
Description : Update Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : usbehci
Description : EHCI eUSB Miniport Driver
Version : 5.1.2600.1243 (xpsp2.030702-2125)
Company : Microsoft Corporation

Driver : usbhub
Description : Default Hub Driver for USB
Version : 5.1.2600.1243 (xpsp2.030702-2125)
Company : Microsoft Corporation

Driver : usbohci
Description : OHCI USB Miniport Driver
Version : 5.1.2600.1243 (xpsp2.030702-2125)
Company : Microsoft Corporation

Driver : usbprint
Description : USB Printer driver
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : VolSnap
Description : Volume Shadow Copy Driver
Version : 5.1.2600.0 (XPClient.010817-1148)
Company : Microsoft Corporation

Driver : Wanarp
Description : MS Remote Access and Routing ARP Driver
Version : 5.1.2600.0 (xpclient.010817-1148)
Company : Microsoft Corporation

Driver : wdmaud
Description : MMSYSTEM Wave/Midi API mapper
Version : 5.1.2600.1106 (xpsp1.020828-1920)
Company : Microsoft Corporation

Driver : WmBEnum
Description : Logitech WingMan Virtual Bus Enumerator Driver
Version : 4.30.180
Company : Logitech Inc.

Driver : WmFilter
Description : Logitech WingMan Hid Filter Driver
Version : 4.30.180
Company : Logitech Inc.

Driver : WmXlCore
Description : Logitech WingMan Translation Driver
Version : 4.30.180
Company : Logitech Inc.

#2

try to uninstall the adaptec aspi drivers they often cause problems and you don´t need them under winxp, nero and clonecd have their own.

the easyiest way to uninstall the aspi´s is download the forceaspi18.zip from http://forceaspi18.w.interia.pl/ unpack it and run killaspi.

you can also try to remove the drive and the secondary ide channel from device manager and reboot the sys, after the reboot the devices will be installed new from winxp.

#3

Hello again,

Well I tried both of these suggestions with no luck. :sad: The drivers seem to be functioning okay. Does this mean it has to be the hardware? That was my first thought, except why the drive can read burned audio cds but NOT read commercial DVDs is beyond me… Anyone got any other ideas before I replace the drive this weekend?

-Brian

#4

try to check the drive in an other pc, if possible. if it´s the same in the other, bring the drive back to your dealer or send it to btc, you have it since last year so you allready have warranty.

#5

quick update…

Just wanted to say it was hardware-related. Eventually it stopped reading everything correctly. Had to go out and get a new drive, hopefully BTC will send me a new one since it was under a year since purchasing the first one…of course I have to contact them and they’re based in Polynesia or something… :frowning: oh well.

Thanks.

#6

I just figured out the same problem under WINXP. Put in any self-burned CD and boot your PC. I do not know why, but it works fine. Only this nasty CD inside . But…
Best Regards
RumTumTugger

#7

Hello, I have the same problem. I got the same drive and it doesn’t read burned CDs correctly as well as DVDs. Also it doesn’t burn any CDs anymore. Clone CD is totally unable to get the drive ready for the burning process and sometimes the drive even isn’t recognized by windows at all. I had a … pretty crazy event some time ago: I was using an original CD of Diablo (yeah, that old old game from 199x ^^) and out of a sudden i heard a horrible loud sound from my computer … to keep things short: The CD was broken, literally, not exploded into 100 pieces, but it had a nice crack from the center to the edge. The drive still worked after this. But since i changed my motherboard and my OS from windows 2000 to windows XP the drive is a complete mess. I guess i’ll try windows 2K in a few days again … hope it works, but maybe someon of you have some suggestions about this …

#8

Uninstall CloneCD and if installed, Alcohol, then reboot and try again.