Code 04 09 01 Hw Error Tracking Servo Failure

hi all i hope someone can help me.i keep having probs with convertx lately that are driving me mad.
the error i got today was
CODE 04 09 01 HW ERROR TRACKING SERVO FAILURE

this is the log
23/05/2007 11:57:04 info ********** Report session closed ***********
23/05/2007 11:56:11 info Newer version (2.2.0.251) is available on internet
23/05/2007 11:54:06 info New media inserted. Burning layer is ready to write
23/05/2007 11:50:32 info Media removed. Burning layer not ready to write
23/05/2007 11:17:53 error Write error at 265968 (16) - Code 04 09 01 [HW error, Tracking servo failure]
23/05/2007 11:14:51 info Lead-in burning time (mS) 694
23/05/2007 11:14:50 info Write started 949232 sectors to write
23/05/2007 11:14:50 info Writing speed requested x2.4, effective x2.4
23/05/2007 11:14:50 info Format completed
23/05/2007 11:14:10 info Format start
23/05/2007 11:14:10 info Available write speed: 2.4x
23/05/2007 11:14:10 info Media ID: RITEK-004-30
23/05/2007 11:14:10 info Media type: DVD+RW
23/05/2007 11:14:10 info Ultra DMA mode 5 (ATA100)
23/05/2007 11:14:10 info Scanned files #7, folder #2 - total size 1942904832 b. (1.81 Gb.)
23/05/2007 11:14:10 info Inserted media type : DVD+RW
23/05/2007 11:14:10 info Write started
23/05/2007 11:14:09 info --------------Encoding end--------------
23/05/2007 11:14:09 info Media name: “SUBLIME”
23/05/2007 11:14:09 info Burned folder: “C:\Documents and Settings\Hel\My Documents\ConvertXtoDVD\Sublime.2007…DVDRip.by-shahar33.for.www.horadot.net–”
23/05/2007 11:13:54 info New media inserted. Burning layer is ready to write
23/05/2007 11:13:52 info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
23/05/2007 11:13:52 info New Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-850S 1.05 [F] (Ide)
23/05/2007 11:13:52 info Total size in built folder 1852 Mb., Target size DVD5 4400 Mb., Occupation 42.11%
23/05/2007 11:13:52 info Conversion completed in 02:35:36
23/05/2007 11:13:29 info ------------Converting Menu--------------
23/05/2007 11:13:29 info Generated duration 6788.12 sec., expected 6788.16 sec.
23/05/2007 11:13:29 warning 5 frames duplicated
23/05/2007 11:09:52 info Chapter #23 start at 110:1.980
23/05/2007 11:03:46 info Chapter #22 start at 105:6.560
23/05/2007 10:56:50 info Chapter #21 start at 100:6.260
23/05/2007 10:49:53 info Chapter #20 start at 95:5.960
23/05/2007 10:43:27 info Chapter #19 start at 90:25.680
23/05/2007 10:36:01 info Chapter #18 start at 85:5.360
23/05/2007 10:28:58 info Chapter #17 start at 80:5.060
23/05/2007 10:22:04 info Chapter #16 start at 75:14.520
23/05/2007 10:15:01 info Chapter #15 start at 70:14.220
23/05/2007 10:08:13 info Chapter #14 start at 65:13.920
23/05/2007 10:01:15 info Chapter #13 start at 60:8.740
23/05/2007 09:54:12 info Chapter #12 start at 55:3.560
23/05/2007 09:47:32 info Chapter #11 start at 50:18.400
23/05/2007 09:40:19 info Chapter #10 start at 45:7.840
23/05/2007 09:33:35 info Chapter #9 start at 40:27.560
23/05/2007 09:26:08 info Chapter #8 start at 35:7.240
23/05/2007 09:19:08 info Chapter #7 start at 30:6.940
23/05/2007 09:11:52 info Chapter #6 start at 25:6.640
23/05/2007 09:04:55 info Chapter #5 start at 20:16.600
23/05/2007 08:57:33 info Chapter #4 start at 15:1.160
23/05/2007 08:50:32 info Chapter #3 start at 10:4.220
23/05/2007 08:43:19 info Chapter #2 start at 5:5.440
23/05/2007 08:38:16 info Stream #1 Sync. delay : 0.00 ms
23/05/2007 08:38:16 info Stream #0 Sync. delay : 0.00 ms
23/05/2007 08:38:16 info Output Stream#1 - Audio: ac3, 48000 Hz, stereo, 192 kb/s, no automatic gain control
23/05/2007 08:38:16 info Output Stream#0 - Video: mpeg2video, yuv420p, 720x576, 1001/24000, q=2-31, 5149 kb/s
23/05/2007 08:38:16 info Video Stream #0 Pulldown : 23.976 -> 25.00 Fps
23/05/2007 08:38:16 info Padded source image : Left 0, Top 64, Right 0, Bottom 64
23/05/2007 08:38:16 info Video source original frame rate: 23.98
23/05/2007 08:38:16 info PAL 25 FPS output format set by user
23/05/2007 08:38:16 info Widescreen (16:9) set automatically
23/05/2007 08:38:16 info Video bitrate 0/5149/8808 Kbps (min/avg/max)
23/05/2007 08:38:16 info Converting “C:\Downloads\Sublime.2007…DVDRip.by-shahar33.for.www.horadot.net–\Sublime.2007…DVDRip.by-shahar33.for.www.horadot.net–…avi”
23/05/2007 08:38:16 info ----------------Title #1----------------
23/05/2007 08:38:16 info Project size 4.3 Gb. (158 Mb. audio - 4.14 Gb. video)
23/05/2007 08:38:16 info Stream #1 - Audio: mp3, 48000 Hz, stereo, 128 kb/s
23/05/2007 08:38:16 info Stream #0 - Video: mpeg4, yuv420p, 560x240, 1001/24000
23/05/2007 08:38:16 info 2 Stream(s) found - est. duration 01:53:08.160
23/05/2007 08:38:16 info Opening file “C:\Downloads\Sublime.2007…DVDRip.by-shahar33.for.www.horadot.net–\Sublime.2007…DVDRip.by-shahar33.for.www.horadot.net–…avi”
23/05/2007 08:38:15 info New media inserted. Burning layer is ready to write
23/05/2007 08:38:15 info [ ] Don’t fix audio gaps
23/05/2007 08:38:15 info [ ] Engine Log
23/05/2007 08:38:15 info Encoder quality: 50%
23/05/2007 08:38:15 info --------------Encoding begin--------------
23/05/2007 08:38:15 info --------------Menu settings end--------------
23/05/2007 08:38:15 info [ ] Sequential playback
23/05/2007 08:38:15 info [ ] Loop playback
23/05/2007 08:38:15 info [ ] Auto start playback
23/05/2007 08:38:15 info [X] Menu
23/05/2007 08:38:15 info --------------Menu settings begin--------------
23/05/2007 08:38:15 info --------------Default burn settings end--------------
23/05/2007 08:38:15 info Default speed selected: Max
23/05/2007 08:38:15 info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
23/05/2007 08:38:15 info New Drive selected : 0:0:0 - MATSHITA DVD-RAM UJ-850S 1.05 [F] (Ide)
23/05/2007 08:38:15 info [ ] Delete files after burn complete
23/05/2007 08:38:15 info [ ] Don’t eject after burn complete
23/05/2007 08:38:15 info [ ] Prefer SAO for DVD-R
23/05/2007 08:38:15 info [ ] Include originals
23/05/2007 08:38:15 info [X] Burn result to DVD
23/05/2007 08:38:15 info --------------Default burn settings begin--------------
23/05/2007 08:37:57 info New media inserted. Burning layer is ready to write
23/05/2007 08:37:54 info User default language : 2057 (0x0809h) - English (United Kingdom)
23/05/2007 08:37:54 info System default language : 2057 (0x0809h) - English (United Kingdom)
23/05/2007 08:37:54 info Version 2.1.13.217
23/05/2007 08:37:54 info ExeName : “C:\Program Files\vso\ConvertXtoDVD\ConvertXtoDvd.exe”
23/05/2007 08:37:54 info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
23/05/2007 08:37:53 info ******************** Report session started ********************

any help would be great

Other programs are working flawlessly ? Maybe it’s not a software problem…

Hi,

23/05/2007 08:37:54 info Version 2.1.13.217

Upgrade to the latest v2.2.0.251 version.

It will upgrade the Patin Couffin driver, and install the latest burn engine too.

Then try again please !