Cmon folks, a little more compassion here. It's obvious English is that persons first language but is looking for help. Rather then mock them, put the shoe on the other foot and see how you would attempt to ask for help in a foreign language.
I believe you meant to say the draw does not open when you are finished burning the DVD. Please click on the "Eject" button when the message appears and the drawer should open for you, no need to reboot.