have you done a virus scan?
if that has come up clean then are you sure you're reunning a legit copy of the program downloaded and PURCHASED form either elaborate bytes or slysoft?
what version of the program are you running?
the "file" that it refers to is the main .exe file (ie clonedvd.exe) it could be a virus that has altered this file (which is why they say to run a virus check) but it also could be a crack denoting an illegal copy of the software.
if you have no viruses and you're running a LEGAL copy then you should email them directly with your proof of order information and maybe they can clear things up for you.