I have not really received a complete answer. I have asked basically 2 questions: Why does this movie (DVD file) only encode the first chapter and then stop when using MacX DVD Ripper Pro AND where is the Clone DVD to ISO option that they recommended I try. The last email I received from Digiarty suggested I upload the VIDEO_TS file to PCloud which I did. Since then I have received no response. This was on 12/1. Subsequently I asked (again) where the DVD to ISO option was as I could not find it when a DVD folder was loaded. I received a “response” on 12/7 asking if I was ripping a disc or VIDEO_TS file. That question confirmed my assumption that the DVD to ISO option is only available when ripping from a disc as when I put a disk in my compter the option became available.
So, that leaves me with 1 unanswered question…why won’t the VIDEO_TS file that I uploaded to PCloud encode more that just the 1st chapter? It has been 10 days and no response from Digiarty.