Clone cannnot copy due to quality settings

A friend of mine copied some home movies from VHS to an HP dvd-r on a Sony vcx 500 recorder. This is a 6 hour dvd. When we tried to burn the dvd using Clone, it shows an error message:Video_TS/VTS_01_0.BUP:file not found. How can we correct this? Thanks!

If AnyDVD is enabled - try to disable it. Or use the third button “write existing data.”