What do you guys think about this letter to Plextor’s headquarters office here (just up the road) in Fremont, CA? If you have any suggestions or additional concerns, please post them as replys below and I’ll copy those to my letter.
Dear PLextor Management:
I’d like to bring to your attention some concerns being discussed online by recent purchasers of your model 712A DVD drives. These discussions are occuring at:
Will the promised next revision firmware fix the writing problems on some of these drives? If not, these guys need to know now so they can return their defective drives to the retailers for a refund. Time and honest forthright communication is of the essence.
Some of these customers have been refused refunds by the retailers, what should they do in this event?
If there is some certainty on your part that the firmware upgrade will correct all the problems, then, if possible, to make up for the inconveniences, frustrations, media and time losses caused to some of these guys that were unlucky enough to buy (albeit in good faith) one of the bad 712A’a , would you consider a firmware boost as compensation? Possibly to 16x with Dual Layer capability?
Plextor 712A owner,