[quote=ripit;2145719]A lot of it has to do with getting rid of more experienced employees. Around the beginning of 2007, they decided to get rid of all their higher paid employees (and openly said that is what they were doing). They of course lost all the people with experience. After that they really went down the toilet.
Since then their sales have gone right down the toilet (record sales drops). their stock holders have been pressuring them for a while to sell the company (and there has been at least one offer). The only benefit I can see, is that hopefully other company’s will realize
you have to have at least some better paid, more experienced and more knowledgeable employees, especially in electronics. Its already disgusting how low cooperate America has forced wages for many. It looks like right now, they are planning on closing stores and having more layoffs to avoid bankruptcy, so they are not out of buisness yet, but maybe headed that way.
I have my own story about their poor service. They pissed me off so bad I went on a crusade to get 24$ gift cards (for not having your instore pickup order ready). I did try to resolve the issue through management/cooperate (I drove 30 miles after getting an order confirmation, they didn’t have the stuff and the manager didn’t want to do anything to resolve it, he just keep saying call the 800 number). So it took a good month and a half and dozens of phone calls to resolve it and they gave me a 50$ gift card. I think they were hoping I would give up and go away. They could have just offered me a 24$ gift card in the first place, and I would have been happy, but I have learned you often have to fight to get them to honor that policy (they must make a lot of mistakes and probably get in trouble if they give out too many cards so they don’t offer them and even fight about giving them at all). In the mean time, I took advantage of their incompetence out of anger and scored several hundred dollars worth of 24$ gift cards and probably got 1000$ worth of free merchandise (at regular value, a lot was on clearance). I made the orders just over the 25$ minimum where possible and used the previous gift card to pay, so it only cost a few dollars each time. They screwed up just about every order at several stores (the level of incompetence was amazing). I got a nas (netgear on clearance), a couple of dozen ink cartridges for my canon, a couple of rc planes, a couple of gyration universal pc remotes, 3 portable dvd player docking stations (they make great clock radios with picture frame and amplified speakers for whatever you want to plug in, one’s on a computer and only 6$), a tv antenna rotator, a gigabyte switch, and probably better than a dozen other things that don’t come to mind right now, all almost free. I kind of gave up when the good stuff on clearance dried up. Maybe after Christmas there will be more, lol.[/quote]
Just look at the fact CC has been VERY bad about NOT putting on even respectable sales on brand name merchandise since 3 years ago during Turkey Day and X-mas sales. In many cases, their ‘sale’ prices were easily $50 more than what I could buy the same thing for online (AND I could get far more for that extra $50 too). A big thing is that they just got greedy. Another thing is one that I didn’t realize (about them getting rid of their experienced/higher-salaried employees), but it fits with all the young people working I’ve seen (rarely have seen anyone over 25). Just on that basis alone they deserve to go out of business at least eventually–and this massive amount of store closings and layoffs are a good sign they could be on their way.