Hi all. I'm a newbie to this... so please bear with me. Thank you. I work for a charity that produces audio magazines and newspapers for blind/partially sighted people. We burn normal audio CDs and DAISY CDs in their thousands each week. We recently noticed an increase in faulty CDs and was wondering why this might be. At this stage I have little technical info, as the Production Manager isn't accepting responsibility, so can't yet go to him for more details. I work in Customer Services, so am seeing first hand the increase in complaints and that they all say the same sort of thing; 'the cd either skips half way through a track, stutters or reject as faulty'. Is there a good source of info that would help me understand the whole burning process and trouble shooting? Thanks.