I got soooooo sick of these guys I decided to “waste” my precious time and Google and see if others have experienced diabolical “service” also. I believe the company was sold fairly recently (earlier this year) and since then the problems began. I registered just to make my voice heard.
I ordered on 5 Sep 2006. They debited the credit card on 6 Sep 2006. Shipping was 3-5 working days.
On the 13 Sep 2006 I emailed to ask where the order was and did not receive a reply.
On the 16 Sep 2006 I emailed to say that if it does not arrive by the 19 Sep to cancel the order (as it would be of no use to me). I received no reply.
I called MANY times, no answer.
On the 18 Sep 2006 I emailed them again to cancel it if it does not arrival by the 19 Sep 2006. I received no reply.
On the 7 Oct 2006 I emailed them:
I will seek a credit card dispute and will not order from your company
On the 9 Oct 2006 I emailed them again requesting a refund.
On the 9 Oct 2006 they emailed me back for the first time in a month!:
Sorry for not being in contact sooner, but we have been experiencing a few problems with staff and are moving premises very soon. We do not have any stock of the Taiyo Yuden CDR at the moment…One, now ex, member of our small team was not doing their duties properly
and then left without any notice
On the 21 Oct 2006 I emailed them again requesting a refund.
Today (23rd Oct 2006) received this:
We will process your refund as soon as possible during the 30 day period (from the date of the request) in which we have to process refunds by law. We have not forgotten about it, but we must deal with refund requests
preceding your own first.
WTF? Can they not count days? They are quoting 30 days are the legal requirement and if you add up the days we are already outside of this since I requested a refund FFS.
So I am still waiting for a refund. What a lot of hassle for some blank CDs!
I am going to switch to trying the companies recommended by others here.
I’m now looking at writing to the office of fair trading Etc. as they are in clear breach of consumer law (for example you must refund within 30 days of being requested. Anybody care to join me?