If you anticipate receiving meaningful assistance with your problem you are going to have to provide specific pertinent detailed information.
To prevent any confusion provide the complete full Model Number of your undisclosed HP Optical Drive.
Have you ensured you are attempting to use the correct type of Media in your undisclosed HP Optical Drive? For instance if your undisclosed HP Optical Drive is only a â€˜CD Burnerâ€™ you can only Burn CD Media in the undisclosed HP Optical Drive.
Provide specific detiled information on the particular Media you are attempting to use in your undisclosed HP Optical Drive.
Provide the Name and Version Number of the undisclosed CD/DVD Burning software program you are attempting to use. CD/DVD Burning Software Programs provide a â€˜User Manualâ€™ â€“ have you referred to this â€˜User Manualâ€™ for assistance with you problem? Ideally provide a â€˜Burning Log Fileâ€™ from your CD/DVD Burning software program. Also provide the complete full-untruncated Error Narrative and/or Error Code you are receiving.