CD-RW DVD Driver download-Error Overload

[I]Hi,

I have a laptop running Windows XP service pack 2, with an internal matsushita dvd-ram UJ-815A. There was a powercut whilst I copying a CD (sadly, I did not have the battery plugged in ho hum). When I re-booted, my D: drive had disappeared.

The UJ-815A drive is listed in device manager but with a yellow exclamation mark. The device status is:

“Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). Click Troubleshoot to start the troubleshooter for this device.”

I tried deleting the DVD Drive from device manager and reinstalling it (both from add new hardware and by rebooting). It finds the drive, but it doesn’t install correctly, again with the above error message.

I have tried installing an updated driver from panasonic.co.jp (XPDrv5021NEN.exe) but I get the error message: Error Type: cannot get drive / Error Code: 071 - I guess this is because the drive isn’t installed and the file is I downloaded a driver UPDATER.

I have tried a ‘generic’ driver DVD-RAM_XP_5.0.1.8.exe which supposedly works with the UJ-815A; this file installed with no error messages, but the DVD Drive is still not accessible, again with the above error message.

I tried the ‘update driver’ option in device manager, both ‘automatically’ and ‘specific list or location’ - pointing it to various directories (WINDOWS, WINDOWS/SYSTEM32, WINDOWS/SYSTEM32/DRIVERS) but I get the message ‘The Wizard could not find a better match for your hardware than the software you currently have installed’ (which is making me very angry as the software clearly isn’t installed in the first place! Arrgh-)

I tried installing ‘gear-driver-support.exe’ mostly out of desperation as I wasn’t sure if this would work or not. I also tried unpacking this archived file and pointing the ‘update driver’ option to the files I unpacked from it, but again it could find no driver which was a better match.

(I do not even know if WinXP uses .inf files for drivers like older versions of Windows, where these sort of problems could be easily sorted out - I resisted moving to XP for a long time, for obvious reasons).

If it helps the driver file details currently assigned to the DVD drive are:

cdrom.sys
GEARAspiWDM.sys
imapi.sys
pfc.sys
redbook.sys
storprop.dll

I have tried deleting these files; they are recreated, with the exception of GEARAspiWDM.sys and pfc.sys which does not change the problem anyway.

I suppose I need maybe a) driver files that I can install using the update driver option rather than as an executable, and which will be ‘a better match’ than the current, corrupt file or b) a way to delete the current, corrupt driver files AND then new, working drivers.[/I]

The above letter I found in your forums upon doing a search on both my CD-RW and DVD RW drivers being since they are MIA. I have tried system restore and every darn driver guide tookit from here to tim buc two trying to reinstall my drivers for my two drives below. It was of all things the “pfc.sys” I did a search on and found your forums. However this question for a laptop written to you all in 2004 was resolved with no problems. I do hope I have the same outcome.
Please help I am just about ready to grow up and stop crying. Below you will find all of my information

1.MSI CD-RW CR52
Here are the driver details for the above:
C:\WINDOWS\system32\DRIVERS\cdrom.sys
C:\WINDOWS\system32\DRIVERS\imapi.sys
C:\WINDOWS\system32\drivers\pfc.sys
C:\WINDOWS\system32\DRIVERS\redbook.sys
C:\WINDOWS\system32\storprop.dll

2.SONY DvD RW DW-U14A
Here are the driver details for the DVD above:
C:\WINDOWS\system32\DRIVERS\cdrom.sys
C:\WINDOWS\system32\DRIVERS\imapi.sys
C:\WINDOWS\system32\drivers\pfc.sys
C:\WINDOWS\system32\DRIVERS\redbook.sys
C:\WINDOWS\system32\storprop.dll

Driver Information


Class: CDROM
Version: 5.1.2535.0
Date: 07/01/2001
Manufacturer: (Standard CD-ROM drives)

Capabilities: 16
Class: CDROM
ClassGUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
CompatibleIDs: GenCdRom
ConfigFlags: 0
DeviceDesc: CD-ROM Drive
FriendlyName: SONY DVD RW DW-U14AHardwareID: IDE\CdRomSONY_DVD_RW_DW-U14A_____________________1.0d____
LocationInformation: 0
Mfg: (Standard CD-ROM drives)
Service: cdrom
UINumber: 0
UpperFilters: redbook

Driver Information

Class: CDROM
Version: 5.1.2535.0
Date: 07/01/2001
Manufacturer: (Standard CD-ROM drives)

Capabilities: 0
Class: CDROM
ClassGUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
CompatibleIDs: GenCdRom
ConfigFlags: 0
DeviceDesc: CD-ROM Drive
FriendlyName: MSI CD-RW CR52HardwareID: IDE\CdRomMSI_CD-RW_CR52__________________________2.10____
LocationInformation: 0
Mfg: (Standard CD-ROM drives)
Service: cdrom
UINumber: 0
UpperFilters: redbook

All I am looking for are two drivers to make my drive reappear

Take care and thank you,
God B
TC

Welcome to the forum :slight_smile:

You don’t say what OS you’re using, so I’ll guess XP, like the original poster?

Anyway…if you are using XP, click the link in my signature (“How to delete upper and lower filters”) - that will take you to an MS support page with instructions (or a Guided Help, should you prefer it).

:slight_smile:

hi gazza here i am having that similar problem with windows XP - 64 the computer will not recognize my cd dvd player mainly when you try to update the driver it tells you there is not a better one than the one that is installed and the cd dvd player don,t work i am no computer whiz! i am just an old button pushing freeware freak & i have no idea what to do, or could there be a fantastic push button solve the problem software miracle out there somewhere because this old buggers lost all my discs that i copied before cannot be read its unbelievable i am on a pension so it has to be free ha! ha! ha! GAZZA

Hey Gazza, welcome to CDF :slight_smile:

I’ll direct you also to this page http://support.microsoft.com/kb/314060 (same as the link in my signature) - follow the instructions to the letter (do a System Restore point or backup your registry first if you choose).

Should work with XP 64, although that version of the OS isn’t listed at the bottom of the page. Which is why setting a System Restore point may be wise. :wink: