CD Rom Drive is not visible in Windows Explorer

Hello everyone, this is my first time here on the board hope you can help me with my problems, here it is:

I have Dell Inspiron 710M. The CD rom drive drive doesnt show in Internet Explorer thus I cant use the CD drive at all. I went to check the status of CD rom on Device Manager and it says:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Click Troubleshoot to start the troubleshooter for this device.

I have Sony DVD ± RW DW-Q58A, detail info is:


Please help me make my cd drive work again. Thank you so much to this wonderful community!


Hello Kelly, welcome to the forum :slight_smile:

To clear up your code 39 message and sort the problem out, go to this MS support page.

It contains instructions on deleting your upper and lower filters - if you’re unsure about manually editing the Registry, there is also a Guided Help you can download (from the same page) to help you through the process.

Good luck! :slight_smile: