Hi everyone, first post on this forum so please help me if you can!
I work for a company who ship CDs with data on to customers. Recently, we have noticed some of the CDs are corrupted. We send our CD master (burnt in house) to a company to create the glass master and replicate the CD. Some of the disks are fine, but we are finding a lot are being returned as faulty. Cannot seem to find a common CD ROM drive manufacturer which seem to reject these CDs so we are thinking there may be a problem at the replication end of things. However the company are claiming everything is fine. So… I now have the task of looking into this to figure out whats going on (not the greatest task in the world!!) I have been asked to look into the following:
Duplication quality (industry standards and industry error rates)
Media quality (how does different media [not CD-R, the kind of media that the replication company burn on to -but don’t really know what this is] stack up)
Mastering (concepts, tools and error handling)
Tools and test cases for CD testing
Any advice on the kinds of questions I should be asking, or where I should be looking for the answers?
I know this is a long post but it would be great if someone could help!!!