Yesterday, I wanted to rip a cd to my HD using EAC. It was a little bit scratched CD - EAC had some sifficiulties. Then. I heard a weird noise from my BenQ DW1620a. EAC freezes, and with ImgBurn I finally could open the tray. The tray was a little bit stuck after 3 centimeters, but that was enough to see little pieces inside the drive - so the CD exploded.
1) Is it possible to clean the drive? I read some stories on this board from people which had also exploding CD's, but most of the time those CD's were flying out the drive. My drive was strong enough so all the pieces are inside
2) Is this a warranty issue? I have this drive for one and a half year now, and BenQ gives two years of warranty. But is this a drive's problem, or a really bad CD?