I have a friend who has been using a PC give to him 2 years ago
from his daughter, Running on XP SP2 with 40GB HDD, 128 RAM
and broadband connected. Because of his limited experience he
asked me to look it over and give it a system cleanup to improve
a sluggish performance, which I have done. He had never done a
defrag or rmoved any old, unwanted files, so his hard drive space
was chocablock with all kinds of rubbish which has now been
sorted and a lot of space made.
However, when I tried to install some updated software from his
CD ROM drive I found that the system would not recognise any discs
inserted, either data or audio. The disc symbol appears on screen
alongside the mouse cursor on disc insertion but everything hangs.
He has never used the drive, which is shown in My Computer. The
Device Manager shows it without any warning symbols and to be
working properly. The CD tray can be opened from My Computer,
which proves there is connection an communication.
I have uninstalled and reinstalled the CD Rom in Device Manager but
this has not solved the problem. Could the Windows Generic driver
software be corrupted? or have you any other suggestion that may
solve the issue. He would be happy to pay for a new unit which I
would install as a DVD RW upgrade, but I would prefer before that
to ensure that this is not a system fault, otherwise we will be back
in square one.
I have installed the new software through a USB port successfully,
including good cleaning and defrag utilities .