I have 2 CD/DVD drives in my PC, which both suddenly stopped working at the same time. A friend lent me an external USB CD/DVD drive, and that had the same problem.
The problem is the drive appears in Windows Explorer and in Device Manager (in device manager is says the device is working ok), and all appears fine , but if you click on it in Explorer it just brings up a message saying “Insert Disc” and opens the draw.
I have tried the following with no success, and ideas?
Start - type in Search box - CMD find at top of list - RIGHT CLICK - RUN AS ADMIN
How to Repair Windows 7 System Files with System File Checker
Then run checkdisk (chkdsk).
How to Run Disk Check in Windows 7
After the above : (and you may need to run through these more than once)
References to Vista also apply to Windows 7.
Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.
Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver’s Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit
Manually try this fix if the 314060 Fixit did not work
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
The DVD drive does not function after you install Windows 7
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
When you insert a CD or a DVD, Windows Vista may not recognize the disc
Your CD or DVD drive cannot read or write media - A Mr Fixit
CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
setup after booting from the DVD (AHCI)
CD-R drive or CD-RW drive is not recognized as a recordable device
Hardware devices not detected or not working - A Mr Fixit
Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.
Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.
Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.
Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those “might” be the cause.
Check with your System Maker and Device maker for both possible firmware updates and the
correct Registry entries for your drive.
These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as