I have recently upgraded to version 5 of DVDFab. In the 30+ days since it has come out I have sent numerous requests to the automated system, and several to the support staff.
As of this date I still have not received a response in any way, and more annoyingly I have not received the activation key. The 30 days since version 5 was installed has elapsed, rendering the application inactive. I have now had to uninstall it and reinstall my last version 4 program.
I have been a very satisfied user of this program, and hope that this message will get to the attention of someone who can and will help me.