[quote=blp;2064806]Thank you for the replies.
I sent first message to Fengtao 26 days ago. I know that for sure because my free trial is gona be expired in 4 days. I sent five more messages with the 4 days interval. I paste in my messages the whole confirmation e-mail from Digital River Gmbh with the payment details and all the numbers (order number, transaction number etc.). I sent all my messages through dvdfab website.
StormJumper mentioned PM. How I can send PM to Fengtao? [/quote]
My situation is approximately the same as yours. I thought maybe he was having trouble sending email to me because of spam blocking, so I attempted to change my registered address. Doing that requires entering my Element 5 order number, and that number was rejected. One complication in my case is that I have two element 5 usernames, one is my email address and the other is my email address with “-1” appended. I paid for dvdfab from the -1 account, which could confuse the system somehow.