Yes they did. It just arrived. Thank you. Didn’t know you were a member here…
I can understand what you gave me was the info you had at the time. That is “normal”.
Nothing personal, but I hope you can understand I was a bit frustrated by the entire thing… Since the web site had not originally stated a specific price ($99.99), … but had been changed to include that price AFTER my inquires and purchase…
As soon as I got home from the store after buying 6, I signed into the Nero web site, I uploaded a scanned copy of my reciept to apply for the upgrade to 7. A day later the site said DENIED, no reason given… I was very upset.
Subsequent correspondence with Nero seemed to state a very cold “sorry, but you had to pay $99.99 for 6 to be entitled to the free upgrade to 7, See the web site (NOW) says so”
Had that price been on the web site to start with, from day 1, I would have known and planed my purchase accordingly, and not been very dis-satisfied with the “customer service” from Nero… Or if I received an email stating “this is why your request was denied”… It would have defused some of the emotion.
BUT THANKFULLY I HAVE RECEIVED a serial number via email for my free upgrade to Nero 7 Ultra Ed which does help me feel a little better.
Btw, Can you feed somethings back for me… Put ALL REQUIRED DETAILS even the fine print, up from day 1… If an * is used to note something… make sure it is explained some place obvious. If a request is denied… an email with WHY would be a helpful thing.
Thank you for your understanding in this matter.