Burning debacle

vbimport

#1

Toshiba TS H653F scsi burner
dell xps630i
roxio creator

Hi…I’m new, but a fairly experienced guy and am completely baffled. Perhaps someone might offer a tip…?

Just got a new computer. I went to copy a (non-copy protected) DVD and burn a copy. Nothing happened except “write error” reports.

Well, it was hard to believe that 12 Taiyo Yuden discs in a row (-r) were defective, but Idid some troubleshooting by buying some Maxell +rs and Maxell -r to test. Neither of them worked either. Usually it would just say “write error” or sometimes Roxio would appear to copy the DVD but the dvd in fact was unuseable in either the computer or my 2 DVD players (SONYs). It seemed to like +rs somewhat better but produced no useable discs in either case.

So, call to Dell tech support ensues. You know what hell that means.

He has me burn 3 discs, and he updated the firmware.

The results of the 3 burns:

1–A data file, nothing on it but a blank text file. That seemed to work fine but had little to do with DVD images.

  1. I brought a source disc that I KNOW works. (not copy protected) It plays in my dvd stand alone players. I had a friend as a test burn a copy of it yesterday. The copy burned nicely and played in his computer and his and my dvd stand alone players without problem. SO: good source disc.

Tech burns the disc. SEEMS to burn. Afterwards he can’t get it to play in either the computer or when I inserted in my stand alones, it wouldn’t play there either. A nice coaster. Similar to what I experienced previously.

  1. I tried a different source disc at his insistence. (not copy protected) This time Roxio creator actually burned a useable disc—but ONLY in the computer. It would not play in either DVD player.

So, at this point we have one “burned” disc that won’t play back anywhere (computers, stand alones) and another that will only play back on the computer that made it.

I know my source discs are good since I successfully copied them on my friend’s computer and the results played everywhere. I know my blanks are good since they burn nicely in my laptop. They are also the same blanks I always use and that always play in my stand alones, with which they are compatible.

In the most charitable interpretation, this is a 50% failure rate of the tech’s attempt to burn DVDs (ignore the fact that I failed to burn a dozen or so straight previously and the disc that did play back was unuseable except in the computer).

Yet, Answer from TECHNICIAN FOR DELL: Everything’s working fine! Drive works. Software works. He then pronounced everything to be just dandy. I of course have yet to see this computer burn a single DVD that can actually be used in a dvd player. Yet, everything is just dandy. :a: :confused:

Admittedly, I did not take this well, but that’s another story.

All I know is that this is an important function for me, and nothing seems to be able to actually make this upscale new computer perform a basic task like burning a useable DVD.

All advice,hints, welcomed.


#2

Well if you have a burned DVD that plays, try copying it with ImgBurn (free) and see how that works for you.


#3

I agree with MysticEyes…try ImgBurn. You don’t mention burning speed. If you are using 16x TY, I’d try at 8x or 12x instead of full speed.
Don’t know who Maxell is using as a supplier these days, but if they are 16x, I’d try it at 8x.


#4

I have several burning programs including Nero and CloneDVD.

However, whether or not these can result in a successful “re-burn” of the burned DVD that only works in the computer, it (a) is not terribly attractive to have to do every burn TWICE; and (b) of course, and alas, many of the DVDs don’t burn at all. Getting one lucky burn every 12 tries is not sufficient.

[QUOTE=Kerry56;2086173]I agree with MysticEyes…try ImgBurn. You don’t mention burning speed. If you are using 16x TY, I’d try at 8x or 12x instead of full speed.
Don’t know who Maxell is using as a supplier these days, but if they are 16x, I’d try it at 8x.[/QUOTE]

i never burn at more than half of what the DVD supports—it sure keeps defects down…!


#5

Oops, didn’t notice Mystic was telling you to go from a burned dvd. I use ImgBurn for all my video burns these days, and most everything else for that matter.

This seems to be a very new drive…a 22x burner. Can’t say I know much about it. SATA interface. Have you tried a different SATA connector on the board?

The only other bit of advice I can offer is to try Verbatim. They are very consistent media.


#6

The easiest thing to take out of the equation is the drive & media. It sounds like you have taken the media out of the equation by trying on a friends machine. Can you hook your drive up to your friends machine & see if it works? You can even use ImgBurn if you wish on your friends & yours, small footprint & it’s free.

ImgBurn

ImgBurn Guides


#7

after you use imgburn please post a log.

Help/ imgburn logs


#8

Hi and Welcome![quote=monsieurms;2086160]Toshiba TS H653F scsi burner[/quote]Which is an OEM Samsung SH-S223F OEM. The “SCSI” means, the controller the drive is hooked up to, is operated with drivers from the manufacturer.
jftr.

Since using different software didn’t help apparently, I would check the controller side then.

If you are not running 2 HDDs in a Raid configuration, switch Sata operation mode to IDE in Bios setup. Windows will then install its own drivers.

The other option would be getting the latest chipset drivers from the chipset manufacturer. I guess, your computer has Intel chipset, so get the latest INF installer, and their Matrix storage manager software from www.intel.com

Please report back if any of these solutions help.

Michael


#9

[QUOTE=monsieurms;2086160]Toshiba TS H653F [B]scsi burner[/B]
dell xps630i
roxio creator

[/QUOTE]

That is no scsi burner.

Start up in SAFE MODE, perform a burn, post the logfile here.


#10

[QUOTE=mciahel;2086352]Hi and Welcome!Which is an OEM Samsung SH-S223F OEM. The “SCSI” means, the controller the drive is hooked up to, is operated with drivers from the manufacturer.
jftr.

Since using different software didn’t help apparently, I would check the controller side then.

If you are not running 2 HDDs in a Raid configuration, switch Sata operation mode to IDE in Bios setup. Windows will then install its own drivers.

The other option would be getting the latest chipset drivers from the chipset manufacturer. I guess, your computer has Intel chipset, so get the latest INF installer, and their Matrix storage manager software from www.intel.com

Please report back if any of these solutions help.

Michael[/QUOTE]

Thanks for all the continuing input.

I am running 2 scsi HDDs, and raid controllers were installed although I am not running RAID.

The hardware suggestions like reinstalling the drive in another machine are beyond my personal capacity but perhaps I can get someone to help.

Personally, I’m becoming convinced it is an issue of some sort with the drive. At this point, I’d like to rip it out and throw it away! What issue, is another question. But everything seems to work fine in other computers. It is hard to believe that a couple of dozen discs from two different manufacturers and different types are all defective, or that source disks that work fine in stand alones and other computers suddenly become defective when inserted into this Toshiba. It’s hard to see what that leaves except the drive.

There is one other possible clue: on this computer even IFO and VOBs saved to a hard drive will NOT play. Is it possible some codec is missing?


#11

Hi,[quote=monsieurms;2086436]
I am running 2 scsi HDDs, and raid controllers were installed although I am not running RAID.[/quote]This is what Windows device manager reports.

The hardware suggestions like reinstalling the drive in another machine are beyond my personal capacity but perhaps I can get someone to help.
Please try changing the Sata settings in BIOS setup as suggested previously.
And if this does not work, revert the settings and install latest chipset drivers as suggested also.

Personally, I’m becoming convinced it is an issue of some sort with the drive. At this point, I’d like to rip it out and throw it away!
Well, to sort this out, you’d need to install the drive in another computer.
Another option: Can you borrow an USB DVD burner from a friend? If that works, then it is not a system issue.

There is one other possible clue: on this computer even IFO and VOBs saved to a hard drive will NOT play. Is it possible some codec is missing?
Is there any DVD player software installed? If so, then the videos should be played, normally. You might try the free VLC player.

Michael


#12

[QUOTE=mciahel;2086440]
Is there any DVD player software installed? If so, then the videos should be played, normally. You might try the free VLC player.

Michael[/QUOTE]

I will do some troubleshooting on the more complex issues as best as able…

On the last question…yes, there is PowerDVD as well as an old version of WinDVD. Yet, neither seems to actually work on these files for no apparent reason. They both work fine on my laptop, though. Just doesn’t make sense.


#13

Try VLC Media Player as suggested.


#14

Ok some clues.

—I was able to use IMgBurn successfully, in a sense, to create +r discs that would ONLY play in the computer, not on either Sony stand-alone. They are supposedly compatible with +rs and there has not been a problem in the past using them. On this burn and repeatedly I got an error message saying “close track” had failed but “retrying” supposedly finalized the disc.

–inserting a -r simply resulted in an error.
[B]
Here is the log for the -r burn which failed completely:[/B]

I 07:28:12 ImgBurn Version 2.4.1.0 started!
I 07:28:12 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)
I 07:28:12 Total Physical Memory: 3,143,064 KB - Available: 2,379,752 KB
I 07:28:12 Initialising SPTI…
I 07:28:12 Searching for SCSI / ATAPI devices…
I 07:28:12 Found 1 DVD-ROM/CD-RW and 1 DVD±RW/RAM!
I 07:31:33 Operation Started!
I 07:31:33 Building Image Tree…
I 07:31:42 Checking Directory Depth…
I 07:31:42 Calculating Totals…
I 07:31:42 Preparing Image…
I 07:31:42 Checking Path Length…
I 07:31:42 Contents: 10 Files, 2 Folders
I 07:31:42 Size: 4,228,741,120 bytes
I 07:31:42 Sectors: 2,064,815
I 07:31:42 Image Size: 4,229,365,760 bytes
I 07:31:42 Image Sectors: 2,065,120
I 07:31:52 Operation Successfully Completed! - Duration: 00:00:18
I 07:31:52 Operation Started!
I 07:31:52 Source File: -==//[BUILD IMAGE]/==-
I 07:31:52 Source File Sectors: 2,065,120 (MODE1/2048)
I 07:31:52 Source File Size: 4,229,365,760 bytes
I 07:31:52 Source File Volume Identifier: gg
I 07:31:52 Source File Application Identifier: IMGBURN V2.4.1.0 - THE ULTIMATE IMAGE BURNER!
I 07:31:52 Source File Implementation Identifier: ImgBurn
I 07:31:52 Source File File System(s): ISO9660, UDF (1.02)
I 07:31:52 Destination Device: [4:1:0] TSSTcorp DVD±RW TS-H653F D200 (F:) (SCSI)
I 07:31:52 Destination Media Type: DVD-R (Disc ID: TYG02) (Speeds: 4x, 6x, 8x)
I 07:31:52 Destination Media Sectors: 2,298,496
I 07:31:52 Write Mode: DVD
I 07:31:52 Write Type: DAO
I 07:31:52 Write Speed: MAX
I 07:31:52 Link Size: Auto
I 07:31:52 Test Mode: No
I 07:31:52 OPC: No
I 07:31:52 BURN-Proof: Enabled
I 07:31:52 Filling Buffer… (40 MB)
I 07:31:53 Writing LeadIn…
W 07:32:07 Failed to Write Sectors 320 - 351 - Reason: No Additional Sense Information
W 07:32:07 Retrying (1 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (2 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (3 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (4 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (5 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (6 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (7 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (8 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (9 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (10 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (11 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (12 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (13 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (14 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (15 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (16 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (17 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (18 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (19 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
W 07:32:07 Retrying (20 of 20)…
W 07:32:07 Retry Failed - Reason: No Additional Sense Information
E 07:32:31 Failed to Write Sectors 320 - 351 - Reason: No Additional Sense Information
I 07:32:31 Synchronising Cache…
W 07:32:31 Synchronise Cache Failed! - Reason: No Additional Sense Information
W 07:32:31 Retrying (1 of 3)…
W 07:32:31 Retry Failed - Reason: No Additional Sense Information
W 07:32:31 Retrying (2 of 3)…
W 07:32:31 Retry Failed - Reason: No Additional Sense Information
W 07:32:31 Retrying (3 of 3)…
W 07:32:31 Retry Failed - Reason: No Additional Sense Information
E 07:32:52 Synchronise Cache Failed! - Reason: No Additional Sense Information
I 07:32:52 Synchronising Cache (Last Attempt!)…
E 07:32:52 Synchronise Cache Failed! - Reason: No Additional Sense Information
W 07:32:57 User opted to skip the ‘Close Track/Session/Disc’ functions.
E 07:32:57 Failed to Write Image!
E 07:32:57 Operation Failed! - Duration: 00:01:05
I 07:32:57 Average Write Rate: 0 KB/s (0.0x) - Maximum Write Rate: 0 KB/s (0.0x)
I 07:33:08 Close Request Acknowledged
I 07:33:08 Closing Down…
I 07:33:08 Shutting down SPTI…
I 07:33:08 ImgBurn closed!

[B][I]Here is the log for the +r that burned but will not play in a stand alone player:
[/I][/B]

I 07:37:28 ImgBurn Version 2.4.1.0 started!
I 07:37:28 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)
I 07:37:28 Total Physical Memory: 3,143,064 KB - Available: 2,544,664 KB
I 07:37:29 Initialising SPTI…
I 07:37:29 Searching for SCSI / ATAPI devices…
I 07:37:31 Found 1 DVD-ROM/CD-RW and 1 DVD±RW/RAM!
I 07:37:58 Operation Started!
I 07:37:58 Building Image Tree…
I 07:38:00 Checking Directory Depth…
I 07:38:00 Calculating Totals…
I 07:38:00 Preparing Image…
I 07:38:00 Checking Path Length…
I 07:38:00 Contents: 10 Files, 2 Folders
I 07:38:01 Size: 4,228,741,120 bytes
I 07:38:01 Sectors: 2,064,815
I 07:38:01 Image Size: 4,229,365,760 bytes
I 07:38:01 Image Sectors: 2,065,120
I 07:38:03 Operation Successfully Completed! - Duration: 00:00:04
I 07:38:03 Operation Started!
I 07:38:03 Source File: -==//[BUILD IMAGE]/==-
I 07:38:03 Source File Sectors: 2,065,120 (MODE1/2048)
I 07:38:03 Source File Size: 4,229,365,760 bytes
I 07:38:03 Source File Volume Identifier: gg
I 07:38:03 Source File Application Identifier: IMGBURN V2.4.1.0 - THE ULTIMATE IMAGE BURNER!
I 07:38:03 Source File Implementation Identifier: ImgBurn
I 07:38:03 Source File File System(s): ISO9660, UDF (1.02)
I 07:38:03 Destination Device: [4:1:0] TSSTcorp DVD±RW TS-H653F D200 (F:) (SCSI)
I 07:38:03 Destination Media Type: DVD+R (Disc ID: CMC MAG-M01-00) (Speeds: 4x, 6x, 8x, 12x, 16x)
I 07:38:03 Destination Media Sectors: 2,295,104
I 07:38:03 Write Mode: DVD
I 07:38:03 Write Type: DAO
I 07:38:03 Write Speed: MAX
I 07:38:03 Link Size: Auto
I 07:38:03 Test Mode: No
I 07:38:03 OPC: No
I 07:38:03 BURN-Proof: Enabled
I 07:38:03 Book Type Setting: DVD-ROM
I 07:38:21 Filling Buffer… (40 MB)
I 07:38:22 Writing LeadIn…
I 07:38:26 Writing Session 1 of 1… (1 Track, LBA: 0 - 2065119)
I 07:38:26 Writing Track 1 of 1… (MODE1/2048, LBA: 0 - 2065119)
I 07:50:35 Synchronising Cache…
I 07:50:37 Closing Track…
W 07:50:37 Close Track Failed! - Reason: No Additional Sense Information
W 07:50:37 Retrying (1 of 3)…
W 07:50:37 Retry Failed - Reason: No Additional Sense Information
W 07:50:37 Retrying (2 of 3)…
W 07:50:37 Retry Failed - Reason: No Additional Sense Information
W 07:50:37 Retrying (3 of 3)…
W 07:50:37 Retry Failed - Reason: No Additional Sense Information
W 07:54:57 Retrying (4)…
I 07:54:58 Finalising Disc…
I 07:55:16 Exporting Graph Data…
I 07:55:16 Graph Data File: C\TSSTcorp_DVD±RW_TS-H653F_D200_TUESDAY-JULY-01-2008_7-38_AM_CMC_MAG-M01-00_MAX.ibg
I 07:55:16 Export Successfully Completed!
I 07:55:16 Operation Successfully Completed! - Duration: 00:17:12


#15

Lower write speed to 6x or 8x…Maybe your standalone don’t like the media…After all, most media although reliable, there not foolproof, and not guaranteed to work in every player made…


#16

[QUOTE=t0nee1;2086488]Lower write speed to 6x or 8x…Maybe your standalone don’t like the media…After all, most media although reliable, there not foolproof, and not guaranteed to work in every player made…[/QUOTE]

I’ll try some with lower speeds, but that’s what I’ve generally been doing to no avail. The stand alones have played the TYs for the last couple years without incident.


#17

What speed did you successfully burn the TY’s ?..
The other media, Disc ID: CMC MAG-M01-00 , you should ditch,and try some Verbatims…


#18

The tys? In the past…6x


#19

Have you already tried the suggestions described in post #11?


#20

>>>>Please try changing the Sata settings in BIOS setup as suggested previously.
And if this does not work, revert the settings and install latest chipset drivers as suggested also.
t, you’d need to install the drive in another computer.
Another option: Can you borrow an USB DVD burner from a friend? If that works, then it is not a system issue.<<<<<

These are all a bit more complicated; so no, not yet. I would in particular like to try the drive on another computer but lacking both the extra desktop computer and the ability to uninstall and install hardware, I’ll need to take that in for service if there are no other ideas.

It is still bizarre that known programs like PowerDVD won’t play VOB files, though. Somewhere in there is a clue.