Burn process failures on Sony DRX810UL

vbimport

#1

I bought a Sony DRX810UL about a week ago. I’ve successfully burned several CDs and DVDs, but this morning I tried to burn a CD and got this:

11:23:41 AM #32 SCSI -1135 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 4, TA 1, LUN 0, buffer 0x042C0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0xFF 0xFF 0xD1 0xB7 0x00 0x00 0x1A 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0B
0x00 0x00 0x00 0x00 0x0C 0x00

11:23:41 AM #33 CDR -1135 File Writer.cpp, Line 311
Write error

11:23:41 AM #34 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

11:23:41 AM #35 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

11:23:41 AM #36 Phase 38 File dlgbrnst.cpp, Line 1832
Burn process failed at 24x (3,600 KB/s)

I do have the entire log file, but it’s very long and I didn’t want to post it unless necessary.

I thought the failure might just be a fluke, so I tried again (different files, though) and got the same result.

I’m using XP, SP2, and Nero 6.6.0.14. I shut down all other apps when burning, and I don’t have antivirus software running in the background. I’m using the same CD blanks I used successfully in the past week – Maxell MIJ blanks that I think are actually Taiyos. I haven’t had any problems with these CDs before.

One stupid thing I did – I accidently left the drive tray (empty) open for a couple of days. Is it possible that dust or dog hair got into the drive? If so, have I killed my brand new drive?

I’d appreciate any ideas or suggestions. I really need to burn a lot of disks soon, my hard drives are filling up.

Thanks,

Mallomar


#2

The full log is needed really I think.

You could try cleaning the lens as what you suggest is possible.


#3

even if you have, you can easily get it replaced under warranty, don;t tell them you left the tray open, simple.


#4

TimC,

Here’s the full log. If I need to clean the lens, how do I do that? Canned air?

Marlene Hochberg

Windows XP 5.1
IA32
WinAspi: File ‘Wnaspi32.dll’: Ver=4.57 (1008), size=48128 bytes, created 12/22/1997 9:23:24 PM
ahead WinASPI: File ‘D:\Program Files\Ahead\Nero\Wnaspi32.dll’: Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
Nero Version: 6.6.0.14 Internal Version: 6, 6, 0, 14d
Recorder: <SONY DVD RW DRU-810A> Version: 2.0d - HA 4 TA 1 - 6.6.0.14
Adapter driver: <> HA 4
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <OEM CD-ROM F564E >Version: 1.15 - HA 1 TA 0 - 6.6.0.14
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : WDC WD2500JB-00FUA0 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : OEM CD-ROM F564E atapi Port 1 ID 0 DMA: On
DiskPeripheral : SEAGATE ST336607LW 0004 adpu160m Port 3 ID 0 DMA: Off
DiskPeripheral : IBM DDYS-T36950N S96H adpu160m Port 3 ID 10 DMA: Off
DiskPeripheral : SEAGATE ST336752LW 0004 adpu160m Port 3 ID 12 DMA: Off
DiskPeripheral : IBM DDYS-T18350N S96H adpu160m Port 3 ID 9 DMA: Off

=== CDRom-Device-Map ===
OEM CD-ROM F564E Y: CDRom0
SONY DVD RW DRU-810A K: CDRom1

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1535MB (1572332kB)
Free physical memory: 835MB (855488kB)
Memory in use : 45 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

3.5.2006
CD-ROM (ISO)
11:18:15 AM #1 Text 0 File Isodoc.cpp, Line 6314
Iso document burn settings
------------------------------------------
Determine maximum speed : TRUE
Simulate : TRUE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

11:18:15 AM #2 Text 0 File Burncd.cpp, Line 2945
SONY DVD RW DRU-810A
Power-Burn activated

11:18:15 AM #3 Text 0 File Reader.cpp, Line 127
Reader running

11:18:15 AM #4 Text 0 File Writer.cpp, Line 122
Writer SONY DVD RW DRU-810A running

11:18:15 AM #5 ISO9660GEN -11 File geniso.cpp, Line 3297
First writeable address = 0 (0x00000000)

11:18:15 AM #6 Text 0 File Burncd.cpp, Line 3230
Turn on Disc-At-Once, using CD-R/RW media

11:18:15 AM #7 Text 0 File DlgWaitCD.cpp, Line 267
Last possible write address on media: 359847 ( 79:59.72)
Last address to be written: 353044 ( 78:29.19)

11:18:15 AM #8 Text 0 File DlgWaitCD.cpp, Line 279
Write in overburning mode: NO (enabled: CD)

11:18:15 AM #9 Text 0 File DlgWaitCD.cpp, Line 2433
Recorder: SONY DVD RW DRU-810A;
CDR code: 00 97 24 01; OSJ entry from: Taiyo Yuden Company Limited
ATIP Data:
Special Info [hex] 1: C0 40 98, 2: 61 18 01 (LI 97:24.01), 3: 4F 3B 49 (LO 79:59.73)
Additional Info [hex] 1: 00 00 00 (invalid), 2: 00 00 00 (invalid), 3: 00 00 00 (invalid)

11:18:15 AM #10 Text 0 File DlgWaitCD.cpp, Line 445
>>> Protocol of DlgWaitCD activities: <<<
=========================================

11:18:15 AM #11 Text 0 File ThreadedTransferInterface.cpp, Line 830
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 353045 (353045) = #353045/78:27.20
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_ULTRARAW96_MODE1, 2448, config 4, wanted index0 0 blocks, length 353045 blocks [SONY DVD RW DRU-810A]
--------------------------------------------------------------

11:18:15 AM #12 Text 0 File ThreadedTransferInterface.cpp, Line 1043
Prepare recorder [SONY DVD RW DRU-810A] for write in raw writing
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_ULTRARAW96_MODE1, 2448/0x04, FilePos 0 367200 864621360, ISRC ""
DAO layout:
===========
Start|Track|Idx|CtrlAdr|RecDep_____
-150 | lead-in | 0 | 0x41 | 0x00
-150 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
353045 | lead-out | 1 | 0x41 | 0x00

11:18:15 AM #13 Phase 24 File dlgbrnst.cpp, Line 1832
Caching of files started

11:18:15 AM #14 Text 0 File Burncd.cpp, Line 4114
Cache writing successful.

11:18:15 AM #15 Phase 25 File dlgbrnst.cpp, Line 1832
Caching of files completed

11:18:15 AM #16 Phase 28 File dlgbrnst.cpp, Line 1832
Speed measurement started

11:18:16 AM #17 Text 0 File ThreadedTransferInterface.cpp, Line 2643
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

11:18:33 AM #18 Text 0 File WriterStatus.cpp, Line 116
<SONY DVD RW DRU-810A > start writing Lead-Out at LBA 353045 (56315h), lenght 6750 blocks

11:18:33 AM #19 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

11:18:33 AM #20 Phase 29 File dlgbrnst.cpp, Line 1781
Speed measurement completed: 318x (47,712 KB/s)

11:18:33 AM #21 Phase 32 File dlgbrnst.cpp, Line 1832
Simulation started at 24x (3,600 KB/s)

11:18:33 AM #22 Text 0 File ThreadedTransferInterface.cpp, Line 2643
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

11:18:33 AM #23 Text 0 File Mmc.cpp, Line 16812
StartDAO : CD-Text - Off

11:18:33 AM #24 Text 0 File Mmc.cpp, Line 21592
Set BUFE: Power-Burn -> ON

11:22:10 AM #25 Text 0 File WriterStatus.cpp, Line 116
<SONY DVD RW DRU-810A > start writing Lead-Out at LBA 353045 (56315h), lenght 6750 blocks

11:22:14 AM #26 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

11:22:18 AM #27 Phase 33 File dlgbrnst.cpp, Line 1832
Simulation completed successfully at 24x (3,600 KB/s)

11:22:19 AM #28 Phase 36 File dlgbrnst.cpp, Line 1832
Burn process started at 24x (3,600 KB/s)

11:22:19 AM #29 Text 0 File ThreadedTransferInterface.cpp, Line 2643
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

11:22:19 AM #30 Text 0 File Mmc.cpp, Line 16812
StartDAO : CD-Text - Off

11:22:19 AM #31 Text 0 File Mmc.cpp, Line 21592
Set BUFE: Power-Burn -> ON

11:23:41 AM #32 SCSI -1135 File Cdrdrv.cpp, Line 1436
SCSI Exec, HA 4, TA 1, LUN 0, buffer 0x042C0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0xFF 0xFF 0xD1 0xB7 0x00 0x00 0x1A 0x00 0x00 0x00
Sense Data: 0x70 0x00 0x03 0x00 0x00 0x00 0x00 0x0B
0x00 0x00 0x00 0x00 0x0C 0x00

11:23:41 AM #33 CDR -1135 File Writer.cpp, Line 311
Write error

11:23:41 AM #34 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

11:23:41 AM #35 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader

11:23:41 AM #36 Phase 38 File dlgbrnst.cpp, Line 1832
Burn process failed at 24x (3,600 KB/s)

Existing drivers:
File ‘Drivers\ADPU160M.SYS’: Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 3/31/2003 8:00:00 AM
File ‘Drivers\ASPI32.SYS’: Ver=4.57 (1008), size=23936 bytes, created 12/22/1997 10:02:46 PM
File ‘Drivers\atapi.sys’: Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/4/2004 1:59:42 AM (Adapter driver for src)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)


#5

Looks like it doesn’t like your CD’s. Have you tried with a different brand? Can you still burn DVD’s?


#6

Hello again!

DVD burned just fine, different brand of CD failed with the same error.

Any point in my trying a third brand of CD? Can anyone tell me how to clean the lens? I’ve got nothing to lose, since I’ll have to return the drive to Sony if I can’t get it to burn CDs.

What’s funny is that I bought this drive to replace an ailing Plextor 708UF that still burns CDs perfectly, but will no longer burn DVDs.

But I’m not laughing …

This drive’s only about a week old. Boo-hoo.


#7

What brand of cd;s are you using? Have you tried Verbatim or Taiyo Yuden cd’s?


#8

In the past few days, I burned several successful CDs in the past few days on the new drive using Maxells (MIJ – the CD identifier said they were Taiyos). Two of the Maxells from the same spindle bombed this morning. I also tried a Fujifilm CD (also tests as a Taiyo) after the Maxells failed, and it bombed too, with the exact same message.

I really, really don’t think it’s media. I learned my lesson about media quality a while ago!

I’ve tried burning different files from different hard drives (just in case the problem was with the files or drives), and get the same failures.


#9

Hi! Looking at the nice scan of a DVD-burn you posted recently, I don’t think there’s anything wrong with your setup. If the Maxell and Fuji CD’s have the same Taiyo MID, it may still be worth trying something else (maybe you have a CD-RW lying around?). I wouldn’t try to clean the lens on a new drive. If it can’t write 3 or 4 different types of CD’s, you’re probably looking at a warranty exchange. Good luck!


#10

I am cautiously optimistic! I did some searching and found references to disabling the IMAPI service as a possible solution, and I figured I might as well try it.

Normally when I’m troubleshooting I try one thing at a time, but I was getting desperate. I disabled IMAPI, found a TDK blank (Ritek), and used a slower burn speed (24x instead of 32x). And the CD burned with no problem!

Next I burned a CD using another of my Maxell blanks (also at 24x speed) and it also burned with no problem.

At this point I don’t know if disabling IMAPI really fixed the problem, or if reducing the speed fixed it, or if the Sony was just in a better mood today.

I’ll burn a bunch more CDs over the weekend to make sure the problem’s really fixed. (Fingers crossed.)


#11

Good idea! Always one of the first things to do on a new XP installation (if you’re going to use proper burning software anyway).


#12

I never knew anything about the IMAPI thing until I stumbled upon last week! Now I wonder if that was the reason I had trouble with my OLD burner. Maybe it wasn’t really on the fritz at all.

But the new burner’s faster, anyway, so I’m happy. I’ve burned several CDs and DVDs since disabling IMAPI, so I’m hoping the problem is solved for good.


#13

Looking good :slight_smile: ! And yes, this whole thing is a bit of a “black art”. Wouldn’t be half as interesting if it weren’t, right?