I recently bought a BENQ 1640, which came with a Nero OEM suite CD, including Nero Express 184.108.40.206. Everything installed fine, but the burn option in Express is disabled. I figured maybe I needed to put in a serial number, so I looked around on the Nero website, and saw something that said that the serial number may be on the back of the envelope that the CD came in, but mine was just plain white. I contacted the vendor (Newegg), and they sent me a whole new package including a new drive. Nice, but now I have 2 1640s and 2 Nero cd’s and I still can’t burn anything.
I have a feeling that doing something stupid or missing something obvious, but I’m at a loss. Any help that anyone can offer will be appreciated.
p.s. I installed it using the “Install Suite” option, which showed me a screen including a serial number. I even tried recording this serial number and entering it later, but that made no difference.