I recently bought a 1016 UI (16x external USB DVDRW), and have been having nothing but problems. My initial attempts to burn DVDs with the Nero OEM package kept hanging my Win2K system (actually, only apps trying to access the DVD – InfoTool, Nero, file explorer, device mgr – get hung, and cannot be stopped via Task Manager). While trying to collect data to troubleshoot the problem, I found that even InfoTool hangs, apparently while trying to collect info (e.g., firmware level) from the DVD. Powering the DVD down during the hang will unhang InfoTool, though the drive specific info like firmware level and manufacturer name are missing, i.e., I get the following:
Buffer Size : 0 KB
Date : ?
Vendor Specific :
Drive Letter : I:
Location : 2:0
Modes : n/a
The label on the drive says I am at f/w level A089. And I tried the same drive on my WinXP computer at work, and I was able to burn a DVD, so I guess the hardware must be OK. The drive reads DVDs OK even on the system where I’m having all the write problems.
Any advice on how to get this drive writing on my Win2K box would be much appreciated.