Brand new DVR 111D won't read anything

vbimport

#1

Hey guys,

I’ve just bought a new system and I’m at the stage of loading on all my software.

Unfortunately not one disc I have inserted has been read by my new Pioneer DVR 111D drive.

Windows XP Pro recognises it as a DVD drive in Explorer and even assigns a drive letter (F:), I can eject it so there isn’t a power issue and even Nero can see it.

However there is no activity, no lights, no spinning, nothing.

I haven’t update the firmware incase it voids the warranty.

I have a 80 wire IDE cable, the DVD drive is at the end and is set to Master.
I have a 320gb Seagate HDD set as slave on the same cable.
It is being powered by a white 4 pin power supply, the same type as my IDE HDD.

I’m worried I may have done something as I installed the slave HDD myself and may have accidentaly unplugged something and missed putting it back.

Am I doing something wrong? Does it need extra power or something?

I’m not too good at hardware faults so I’m at a lose. :confused:

Here is some info that might help.
(NOTE: I had a disc inserted during the test)

Thanks to everyone who replies. :bigsmile:

Malus

Nero InfoTool 4.1.0.8

Drive Information

Drive : PIONEER DVD-RW DVR-111D
Type : DVD±R/RW DL Recorder
Firmware Version : 1.23
Buffer Size : 2000 KB
Date : 06-05-11

Vendor Specific : 06/05/11 PIONEER
Drive Letter : F:
Location : 4:0
Mechanism : Tray
Read Speed : 40 X
Write Speed : 40 , 32 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : Yes
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes
Read BD-ROM : No
Read BD-R : No
Read BD-RE : No
Read HD DVD-ROM : No
Read HD DVD-R : No
Read HD DVD-RW : No
Read HD-BURN : No
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : No
Write BD-R : No
Write BD-RE : No
Write HD DVD-R : No
Write HD DVD-RW : No
Write HD-BURN-R : No
Write HD-BURN-RW : No
Buffer Underrun Protection : Yes
Mount Rainier : No
SolidBurn : No
Labelflash : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 4
Changes User : 4
Changes Vendor : 4

Disc Information (F:)

Type : no disc inserted

System Information

AllocateCdRoms : 0

Interface Information

Adapter 1

Description : Primary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 2

Description : Secondary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 3

Description : Primary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices
Description : Master: WDC WD2500JS-00NCB1
Type : Disk Drive
DMA : On

Adapter 4

Description : Secondary IDE Channel

Driver
Description : system32\DRIVERS\atapi.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : IDE/ATAPI Port Driver

Attached Devices

Adapter 5

Description : JMicron JMB36X Controller

Driver
Description : system32\DRIVERS\jraid.sys
Company : JMicron Technology Corp.
Version : 1.11.01.00 built by: WinDDK
Description : JMicron JR036X RAID Driver

Attached Devices
Description : ID 0 (0): PIONEER DVD-RW DVR-111D1.23
Type : CD-Rom Drive
Autorun : On
Description : ID 1 (0): ST3320620A
Type : Disk Drive

Adapter 6

Description : Intel® ICH8 Family USB2 Enhanced Host Controller - 283A

Driver
Description : system32\DRIVERS\usbehci.sys
Company : Microsoft Corporation
Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description : EHCI eUSB Miniport Driver

Attached Devices
Description : SMSC 223 U HS-CF USB Device
Type : Disk Drive
Description : SMSC 223 U HS-MS USB Device
Type : Disk Drive
Description : SMSC 223 U HS-SM USB Device
Type : Disk Drive
Description : SMSC 223 U HS-SD/MMC USB Device
Type : Disk Drive

Software Information

Operating System : Windows XP Professional (5.01.2600 Service Pack 2)
Country : United States
Language : English
DirectX : DirectX 9.0c

Hardware Information

CPU : Intel Core 2 CPU 6600 @ 2.40GHz 2394 MHz
Bus Speed : 266 MHz
Motherboard : ASUSTeK P5B-E Plus
Memory : 2048 MB (25ns)
: NVIDIA GeForce 7900 GT/GTO


#2

This doesn’t look right to me.

Adapter 5

Description : JMicron JMB36X Controller

Driver
Description : system32\DRIVERS\jraid.sys
Company : JMicron Technology Corp.
Version : 1.11.01.00 built by: WinDDK
Description : JMicron JR036X RAID Driver

Attached Devices
Description : ID 0 (0): PIONEER DVD-RW DVR-111D1.23
Type : CD-Rom Drive
Autorun : On
Description : ID 1 (0): ST3320620A
Type : Disk Drive

That controller has a raid driver & I know that these JMicron controllers do have some issues with Optical Drives.

Can you attach it to a different controller?


#3

Put your drive as master on secondary IDE .
Keep you hard drives on Primary IDE.


#4

kentb53: I’ll have a go at changing the dvd drive to secondary.

TimC: Not sure how to change controllers. :frowning:


#5

To change the controller is a case of just plugging into another controller channel socket on the motherboard.

If this a new system that you’ve bought complete with the Pio 111D then I’d take to the vendor to get working. It could well just be that the 111D is faulty.


#6

Updating to official firmware won’t void the warranty. Latest FW is 1.29.


#7

Clearly at this stage these no point in doing this though as it can’t do anything anyway & flashing won’t change that.


#8

just a sidenote :wink:


#9

And an important one actually. :slight_smile:

Correctly updating with official firmware shouldn’t ever void the warranty.


#10

Thanks guys, I’ll have one last tinker and if I can’t get her running its back to the store.

Really appreciate the help.


#11

Open device Device manager and remove the drive under DVD/CDROM-Drives, and reboot upon which Windows should should reinstall the drive and hopefully recognize it correctly.