Black bezel availability (for 4120, 4160, and 4163)

vbimport

#1

A quote from danawa.co.kr (a Korean-language page.)

레전드
(ckj62)
211.196.225.188
블랙베젤은 LG DVD-Multi의 경우 GSA-4160B나 GSA-4163B 모두 동일합니다.(흰색베젤도 동일) 센타에 신청하시면 되고요, 코드는, 베젤: 3061H-1149B, 도어: 3580H-1079E 입니다. 가격은 2,000원이라고 합니다. 일단 전화로 신청하셔야 한다고 하네요. ^*^ 2005-02-14 16:12

Bezel: 3061H-1149B
Door: 3580H-1079E

For South Koreans:

Yong-San, Seoul: 02)706-6170
Gang-Nam, Seoul: 02)540-2290
Seo-Cho, Seoul: 02)523-0858

Price: 2,000 Won (near US$2.)

I don’t know whether the same thing is available in other countries, but you have to ask your own service centers or anything else that might have them.


#2

funny, I wrote to LG asking if it there was any way to get the black bezels, they never bothered to reply…, that’s not what I call cutomer service, they should take an example from Zalman…

As a matter of fact the earlier bulk version came with the silver ornament on the ivory front bezel, which looked neat, now it doesn’t anymore…, you have to get the retail version with its useless software, now isn’t that cheap?


#3

So LG discriminates you. Lots of people at LG Electronics do answer to the same question, just not by email. You contacted a wrong address perhaps.

Yong-San, Seoul: 02)706-6170
Gang-Nam, Seoul: 02)540-2290
Seo-Cho, Seoul: 02)523-0858

They are phone numbers for the three biggest LG Electronics service centers in Seoul. If you are in another place, first find out where to call. Browse the entire LG forum and try to find one person who has successfully received a reply via email. Perhaps there are but it’s not LG’s policy to respond via email. Even if there are email addresses, who knows just how many emails one employee has to read in 1 hour? If you are in Seoul, have you tried one of the three places?


#4

well, I wouldn’t go as far as to employ the word discriminating, ignoring is perhaps more pertaining.

Anyhow, as I’m in Switzerland, the Seoul numbers are probably not of much use, but after browsing lg’s German site, I indeed came across a solution, though very costly: lg- delegates its optical drive spare part support to an external company called SKR-Satelliten und Kommunikationstechnik GmbH Phone:0049(0)2163-988910/ ersatzteil@skr.services.com.

They want 5€ for the bezel, which actually is the bulk bezel, without the ornament! plus 30€ for shipment, simply because it’s too difficult for them to use
a cheaper logistic company and because lg is not smart enough to simply provide separate bezels with the direct shipments to it’s retailers. I strongly suggest that lg revisits its position on recognizing actual trends and take an example on Lite-On, Aopen, just to mention a few, where all bezels are supplied within the retail versions or available separately, if you happened to have gotten a bulk version.

On the other hand, I find it still not very customer friendly that lg proposes on their site to be contacted via email regarding any matters and promising to answer and then not bothering. It’s wasting people’s time.

The best way to do business is to give customers more that than they expect, that’s how you bind customers, you give them the little extra, and that helps in the foundation of a company’s positive reputation.

The fact that they esthetically castrate the front bezel as of new for the bulk version is the perfect example of how to disappoint loyal customers. I bought three bulk versions up to now, I like their toasters; they were all identical in appearance to the retail versions, and now not anymore, excuse my language, but that sucks :slight_smile: I don’t even want to mention the production cost of such a bezel let alone of the ornament and the resulting profit margin. Why makes things easy when you can really torture yourself? Really, it’s ludicrous. Well, having said that, it’s kind of funny how much time I waste ranting about what is probably trivial. I mean, there are more important things that need attention, but hey, I admit, letting go is not the virtue that
I have learned to master at all times :wink:

I want to figure a way to get lg’s marketing strategist to take heed of this little detail; it’s little details like these that influence people’s perception.

Lg, step out of this stinginess and I guarantee, you’ll get back more than what you expect…

Kenshin, that’s a cute baby you have :slight_smile:


#5

I’m not sure why it’s 5 Euro there. When I worked at a Lite-On company, a bezel used to cost just under US$1 though the company sold it to customers for nearly US$10. And 30 Euro for shipping??

SKR-Satelliten und Kommunikationstechnik GmbH

That company does not look like a part of LG. Perhaps that is why they have such different policies in Germany.

In South Korea, there are a few companies that sell LG DVD writers:

  1. LG (LG Electronics, South Korean HQ)
  2. HLDS (HLDS Korea, but not into retail)
  3. Joeun Tech
  4. Neogate
  5. Dngear

If someone bought LG GSA-4163B from Joeun or Dngear, that person really can’t complain about anything to LG. The same as I cannot go to Hitachi in Tokyo for my Hitachi-designed GSA-5163D. Though it was Hitachi that really made all my LG DVD writers, LG marketing and QA team in Seoul and Pyoungtaek are responsible for my drives. If I buy something from Dngear, I should contact Dngear. Dngear has a service center in Seoul. Just one service center and that’s all. If I bought LG-domestic product officially distributed by LG, then I can go to any of the hundred or so LG service centers. If I want easiest and best service, I buy domestic LG products. If I want lowest prices, I buy from US or Japan even though there’ll be no warranty.

I didn’t know there was a bezel for LG drives separately available until today. I just found that information from a South Korean site.

Yes, the baby’s very cute. I posted some of her pictures on Living Room threads. :slight_smile: (You can find eleewhm’s baby there, too.)

I wondered whether you were South Korean because of your account name ending with Moon. Moon is one of the South Korean family names. Shin is mine.


#6

Well, I’ve got a friend called Moon, Sunjoo Moon, to me that’s a beautiful name.

cancermoon is synonym to having the moon in cancer, it’s western astrology…

Back to post. I actually got an answer from LG by email, yep. They kindly asked me to forgive them for answering with such delay and referred me to an on line shop called mindfactory.de, and they referred me to ebay! as they could not provide the bezel themselves. I found some on ebay for those interested, here is the link ; I’m waiting for the infos regarding postal fees. Then I googled some and found actually quiet a few shops in Germany carrying various bezels at prices between €2.5 and €6.50, for a piece of plastic, now that’s a bargain :Z

Didn’t find anything in Switzerland, I guess we’re too small. So, I ranted too soon. But I still think this is going through a lot of hassle to get a bezel. As the saying goes, you must suffer to be beautiful… Humour aside, I’m almost sure lg will reconsider their position in the future on this oh so trivial matter , and reorganize their bezel distribution.

Got to go, Ken, if that is your first name…

My avatar is my little son, Cosmo, me too, very proud :wink:

Peace