I'm desperate for some good advice. I have been trying to use DVDFab for about a year and a half. I purchased it and I'm extremely unhappy with it. My main intended use is for ripping DVDs to video formats, and converting between video formats. I have found DVDFab technical support to be absolutely hopeless. I have been corresponding with them for about 6 months trying to work out why DVDFab video converter ALWAYS fails for me when trying to convert between video formats. After exchanging about 10 emails with official technical support, the "help" person is still replying with answers to a question which bears no relationship to the question I actually asked. It is manifestly clear that they don't read help requests, as the replies to my questions inevitably suggest that I do something that I have already described myself doing in considerable detail. Then, 5 emails later, they suggest the same thing that they suggested in their first email, as if it is something new.
So, after venting my spleen - can anyone suggest a really good software suite for ripping DVDs to video formats and converting between formats, that has good technical support, and which is user-friendly to non-experts? I am more than happy to pay a good price.
I run Windows 7 64