BenQ DW1650 BCAC

vbimport

#1

Please help!!!

My 7 month old dvd burner unexpectedly failed to read or write. Led flashes each time i insert a disc and ejects at my request. I have tried to update my firmware by downloading the latest available but each time i “upgrade” i get the same message “the drive is not allowed to be updated”. I have also tried uninstalling and reinstalling the drive under windows XP SP2, but i get the same behaviour and message as i attempt to upgrade firmware. I have also tried updating in safe mode- again unsuccessfu + same dreadful message.
Below is information which I think could be of some help in solving my prob:

lNero InfoTool 3.07

Drive Information
------------------
Drive                      : BENQ  DVD
Type                       : DVD-ROM Drive
Firmware Version           : BCAC
Buffer Size                : 2 MB
Date                       : ?
Serial Number              : KWCC583SC0
Vendor Specific            :  KWCC583SC0
Drive Letter               : E:\
Location                   : 0:1
Mechanism                  : Tray
Read Speed                 : 48  X
Write Speed                : 48  X

Read CD Text               : Yes
Return C2 Pointers         : No
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : Yes
Read DVD-RAM               : No
Read DVD-R                 : Yes
Read DVD-RW                : Yes
Read DVD-R DL              : Yes
Read DVD+R                 : No
Read DVD+RW                : No
Read DVD+R DL              : No
Read BD-ROM                : No
Read BD-R                  : No
Read BD-RE                 : No
Read HD DVD-ROM            : No
Read HD DVD-R              : No
Read HD DVD-RW             : No
Read HD-BURN               : No
Read Digital Audio         : Yes
Read CD+G                  : Yes
Read VideoCD               : Yes

Write CD-R                 : No
Write CD-RW                : Yes
Write DVD-R                : No
Write DVD-RW               : No
Write DVD-R DL             : Yes
Write DVD+R                : Yes
Write DVD+RW               : No
Write DVD+R DL             : No
Write DVD-RAM              : No
Write BD-R                 : No
Write BD-RE                : No
Write HD DVD-R             : No
Write HD DVD-RW            : No
Write HD-BURN-R            : No
Write HD-BURN-RW           : No
Buffer Underrun Protection : No
Mount Rainier              : No
SolidBurn                  : Yes
Modes                      : n/a

Region Protection Control  : RPC II
Region                     : 1
Changes User               : 4
Changes Vendor             : 4

Disc Information (E:\)
-------------------
Type                   : - no disc inserted -


Drive Information
------------------
Drive                      : HL-DT-ST CD-RW GCE-8481B 
Type                       : CD-RW Recorder
Firmware Version           : 1.04
Buffer Size                : 2 MB
Date                       : ?
Serial Number
Vendor Specific            :  
Drive Letter               : F:\
Location                   : 1:0
Mechanism                  : Tray
Read Speed                 : 40 , 39 , 38 , 37 , 36 , 35 , 34 , 33 , 32 , 31 , 30 , 29 , 28 , 27 , 26 , 25 , 24 , 23 , 22 , 21 , 20 , 19 , 18 , 17 , 16 , 15 , 14 , 13 , 12 , 11 , 10 , 9 , 8 , 7 , 6 , 5 , 4 , 3 , 2 , 1  X
Write Speed                : 48 , 40 , 32 , 24 , 16 , 12 , 10 , 8 , 4  X

Read CD Text               : Yes
Return C2 Pointers         : Yes
Read CD-R                  : Yes
Read CD-RW                 : Yes
Read DVD-ROM               : No
Read DVD-RAM               : No
Read DVD-R                 : No
Read DVD-RW                : No
Read DVD-R DL              : No
Read DVD+R                 : No
Read DVD+RW                : No
Read DVD+R DL              : No
Read BD-ROM                : No
Read BD-R                  : No
Read BD-RE                 : No
Read HD DVD-ROM            : No
Read HD DVD-R              : No
Read HD DVD-RW             : No
Read HD-BURN               : No
Read Digital Audio         : Yes
Read CD+G                  : No
Read VideoCD               : Yes

Write CD-R                 : Yes
Write CD-RW                : Yes
Write DVD-R                : No
Write DVD-RW               : No
Write DVD-R DL             : No
Write DVD+R                : No
Write DVD+RW               : No
Write DVD+R DL             : No
Write DVD-RAM              : No
Write BD-R                 : No
Write BD-RE                : No
Write HD DVD-R             : No
Write HD DVD-RW            : No
Write HD-BURN-R            : No
Write HD-BURN-RW           : No
Buffer Underrun Protection : Yes
Mount Rainier              : Yes
SolidBurn                  : No
Modes                      : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96


Disc Information (F:\)
-------------------
Type                   : - no disc inserted -


Interface Information
---------------------
Adapter 1
---------
Description           : Primary IDE Channel

Driver
Description           : System32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices
Description           : Master: ST380011A
Type                  : Disk Drive
DMA                   : On
Description           : Slave: BENQ DVD
Type                  : CD-Rom Drive
DMA                   : On
Autorun               : On

Adapter 2
---------
Description           : Secondary IDE Channel

Driver
Description           : System32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices
Description           : Master: HL-DT-ST CD-RW GCE-8481B
Type                  : CD-Rom Drive
DMA                   : On
Autorun               : On


Software Information
--------------------
Operating System     : Windows XP Professional (5.01.2600 Service Pack 2)
Country              : United States
Language             : English
ANSI Code Page       : 1252
OEM Code Page        : 437
DirectX              : DirectX 9.0c

Description          : Nero Burning ROM
Version              : 6, 6, 1, 4
Company              : Ahead Software AG
Version Check        : Ok

Description          : Nero StartSmart
Version              : 2, 1, 0, 5
Company              : Ahead Software AG

Description          : NeroVision
Version              : 3,1,0,25
Company              : Nero AG

Description          : Nero ShowTime
Version              : 2, 0, 1, 9
Company              : Nero AG

Description          : Nero Recode 2
Version              : 2, 2, 6, 17
Company              : Ahead Software AG

Description          : Cover Designer
Version              : 2, 3, 1, 3
Company              : Nero AG

Description          : Nero BackItUp Application
Version              : 1, 2, 0, 61
Company              : Ahead Software AG

Description          : InCD
Version              : 4, 3, 6, 1
Company              : Ahead Software AG


Hardware Information
--------------------
CPU                  :  Pentium III 650 MHz
Bus Speed            :  100 MHz
Motherboard          :    693-596-W977TF
System               :  VIA VT82C692BX
BIOS                 :  Award 4.51 PG
Memory               :  768 MB (70ns)
Sound                : Genius SM-Live Series PCI Audio
Video                : 3dfx Voodoo3

Driver Information
------------------
Driver             : 3dfxvs
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Abiosdsk
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : abp480n5
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ACPI
Description        : ACPI Driver for NT
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ACPIEC
Description        : ACPI Embedded Controller Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : adpu160m
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : aec
Description        : Microsoft Acoustic Echo Canceller
Version            : 5.1.2601.2180
Company            : Microsoft Corporation

Driver             : Aha154x
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : aic78u2
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : aic78xx
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : AliIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : amsint
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : asc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : asc3350p
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : asc3550
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : AsyncMac
Description        : MS Remote Access serial network driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : atapi
Description        : IDE/ATAPI Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Atdisk
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Atmarpc
Description        : IP/ATM Arp Client
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : audstub
Description        : AudStub Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : BulkUsb
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : cbidf2k
Description        : CardBus/PCMCIA IDE Miniport Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : CCDECODE
Description        : WDM Closed Caption VBI Codec
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : cd20xrnt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Cdaudio
Description        : CD-ROM Audio Filter Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Cdfs
Description        : CD-ROM File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Cdrom
Description        : SCSI CD-ROM Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Changer
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : CmdIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Cpqarray
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : dac960nt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Disk
Description        : PnP Disk Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : dmboot
Description        : NT Disk Manager Startup Driver
Version            : 2600.2180.503.0
Company            : Microsoft Corp., Veritas Software

Driver             : dmio
Description        : NT Disk Manager I/O Driver
Version            : 2600.2180.503.0
Company            : Microsoft Corp., Veritas Software

Driver             : dmload
Description        : NT Disk Manager Startup Driver
Version            : 2600.0.503.0
Company            : Microsoft Corp., Veritas Software.

Driver             : DMusic
Description        : Microsoft Kernel DLS Synthesizer
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : dpti2o
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : drmkaud
Description        : Microsoft Kernel DRM Audio Descrambler Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Fastfat
Description        : Fast FAT File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Fdc
Description        : Floppy Disk Controller Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Flpydisk
Description        : Floppy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : FltMgr
Description        : Microsoft Filesystem Filter Manager
Version            : 5.1.2600.2978 (xpsp_sp2_gdr.060821-0039)
Company            : Microsoft Corporation

Driver             : Ftdisk
Description        : FT Disk Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : gameenum
Description        : Game Port Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : gameport
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Gpc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : hpn
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : HTTP
Description        : HTTP Protocol Stack
Version            : 5.1.2600.2869 (xpsp_sp2_gdr.060316-1512)
Company            : Microsoft Corporation

Driver             : i2omgmt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : i2omp
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : i8042prt
Description        : i8042 Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Imapi
Description        : IMAPI Kernel Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : InCDfs
Description        : InCD File System Driver
Version            : 4, 3, 6, 1
Company            : Ahead Software AG

Driver             : InCDPass
Description        : Ahead RW Filter Driver
Version            : 4, 3, 6, 1
Company            : Ahead Software AG

Driver             : incdrm
Description        : Ahead MRW Filter Driver
Version            : 4, 3, 6, 1
Company            : Ahead Software AG

Driver             : ini910u
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : IntelIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ip6fw
Description        : IPv6 Windows Firewall Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IpFilterDriver
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : IpInIp
Description        : IP in IP Encapsulation Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IpNat
Description        : IP Network Address Translator
Version            : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : IPSec
Description        : IPSec Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IRENUM
Description        : Infra-Red Bus Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : isapnp
Description        : PNP ISA Bus Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : kmixer
Description        : Kernel Mode Audio Mixer
Version            : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359)
Company            : Microsoft Corporation

Driver             : lbrtfdc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Modem
Description        : Modem Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : mraid35x
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : MRxDAV
Description        : Windows NT WebDav Minirdr
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSKSSRV
Description        : MS KS Server
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSPCLOCK
Description        : MS Proxy Clock
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSPQM
Description        : MS Proxy Quality Manager
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : mssmbios
Description        : System Management BIOS Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSTEE
Description        : WDM Tee/Communication Transform Filter 
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NABTSFEC
Description        : WDM NABTS/FEC VBI Codec
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NAVENG
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : NAVEX15
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : NdisIP
Description        : Microsoft IP Driver
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NdisTapi
Description        : NDIS 3.0 connection wrapper driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Ndisuio
Description        : NDIS User mode I/O Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NdisWan
Description        : MS PPP Framing Driver (Strong Encryption)
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NPDriver
Description        : Norton Protection Driver
Version            : 16.00.0.22
Company            : Symantec Corporation

Driver             : Npfs
Description        : NPFS Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Ntfs
Description        : NT File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NwlnkFlt
Description        : NWLINK2 Traffic Filter Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : NwlnkFwd
Description        : NWLINK2 Forwarder Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : P101bVID
Description        : Stream Class Mini Driver
Version            : 2.00.00.2606
Company            : Creative Technology Ltd.

Driver             : P3
Description        : Processor Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Parport
Description        : Parallel Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PartMgr
Description        : Partition Manager
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ParVdm
Description        : VDM Parallel Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : PCI
Description        : NT Plug and Play PCI Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PCIDump
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PCIIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Pcmcia
Description        : PCMCIA Bus Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PDCOMP
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDFRAME
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDRELI
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDRFRAME
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : perc2
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : perc2hib
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PptpMiniport
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PSched
Description        : MS QoS Packet Scheduler
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Ptilink
Description        : Parallel Technologies DirectParallel IO Library
Version            : 1.10 (XPClient.010817-1148)
Company            : Parallel Technologies, Inc.

Driver             : ql1080
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Ql10wnt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ql12160
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ql1240
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ql1280
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Rasl2tp
Description        : RAS L2TP mini-port/call-manager driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : RasPppoe
Description        : RAS PPPoE mini-port/call-manager driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Raspti
Description        : PTI DirectParallel(R) mini-port/call-manager driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Rdbss
Description        : Redirected Drive Buffering SubSystem Driver
Version            : 5.1.2600.2902 (xpsp_sp2_gdr.060505-0036)
Company            : Microsoft Corporation

Driver             : RDPCDD
Description        : RDP Miniport
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : rdpdr
Description        : Microsoft RDP Device redirector
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : RDPWD
Description        : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version            : 5.1.2600.2695 (xpsp_sp2_gdr.050609-1528)
Company            : Microsoft Corporation

Driver             : redbook
Description        : Redbook Audio Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : rtl8139
Description        : Realtek RTL8139 NDIS 5.0 Driver
Version            : 5.398.613.2003 built by: WinDDK
Company            : Realtek Semiconductor Corporation

Driver             : SAVRT
Description        : AutoProtect
Version            : 9.0.1.35
Company            : Symantec Corporation

Driver             : SAVRTPEL
Description        : SAVRTPEL
Version            : 9.0.1.35
Company            : Symantec Corporation

Driver             : Secdrv
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : serenum
Description        : Serial Port Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Serial
Description        : Serial Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Sfloppy
Description        : SCSI Floppy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Simbad
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : SLIP
Description        : Microsoft Slip Deframing Filter Minidriver
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Sparrow
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : splitter
Description        : Microsoft Kernel Audio Splitter
Version            : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359)
Company            : Microsoft Corporation

Driver             : sr
Description        : System Restore Filesystem Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Srv
Description        : Server driver
Version            : 5.1.2600.2974 (xpsp_sp2_gdr.060814-0101)
Company            : Microsoft Corporation

Driver             : streamip
Description        : Microsoft IP Test Driver
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : swenum
Description        : Plug and Play Software Device Enumerator
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : swmidi
Description        : Microsoft GS Wavetable Synthesizer
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : symc810
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : symc8xx
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : SymEvent
Description        : Symantec Event Library
Version            : 11.6.8.1
Company            : Symantec Corporation

Driver             : SYMREDRV
Description        : Redirector Filter Driver
Version            : 5.5.1.6
Company            : Symantec Corporation

Driver             : SYMTDI
Description        : Network Dispatch Driver
Version            : 5.5.1.6
Company            : Symantec Corporation

Driver             : sym_hi
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sym_u3
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sysaudio
Description        : System Audio WDM Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Tcpip
Description        : TCP/IP Protocol Driver
Version            : 5.1.2600.2892 (xpsp_sp2_gdr.060420-0254)
Company            : Microsoft Corporation

Driver             : TDPIPE
Description        : Named Pipe Transport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TDTCP
Description        : TCP Transport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TermDD
Description        : Terminal Server Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TosIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Udfs
Description        : UDF File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ultra
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Update
Description        : Update Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbehci
Description        : EHCI eUSB Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbhub
Description        : Default Hub Driver for USB
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : USBSTOR
Description        : USB Mass Storage Class Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbuhci
Description        : UHCI USB Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : VgaSave
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : viaagp
Description        : VIA NT AGP Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ViaIde
Description        : Generic PCI IDE Bus Driver
Version            : 1.00.01.01
Company            : Microsoft Corporation

Driver             : VIAudio
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : VolSnap
Description        : Volume Shadow Copy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Wanarp
Description        : MS Remote Access and Routing ARP Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : WDICA
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : wdmaud
Description        : MMSYSTEM Wave/Midi API mapper
Version            : 5.1.2600.2929 (xpsp_sp2_gdr.060613-2359)
Company            : Microsoft Corporation

Driver             : wdm_fm801
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : WSTCODEC
Description        : WDM WST Codec Driver
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : WudfPf
Description        : Windows Driver Foundation - User-mode Driver Framework Platform Driver
Version            : 6.0.5716.32 (winmain(wmbla).060928-1756)
Company            : Microsoft Corporation

Driver             : WudfRd
Description        : Windows Driver Foundation - User-mode Driver Framework Reflector
Version            : 6.0.5716.32 (winmain(wmbla).060928-1756)
Company            : Microsoft Corporation

Driver             : InCDRec
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : msvcrt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : msvcirt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : mfc42.dll
Version            : 6.02.4131.0

Driver             : msvcp60.dll
Version            : 6.02.3104.0

Driver             : ole32.dll
Version            : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)

Driver             : olepro32.dll
Version            : 5.1.2600.2180

Driver             : oledlg.dll
Version            : 1.0 (xpsp_sp2_gdr.061016-0148)

Driver             : advapi32.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : comctl32.dll
Version            : 5.82 (xpsp.060825-0040)

Driver             : setupapi.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : Aac.dll
Version            : 2, 5, 9, 991

Driver             : aacenc32.dll
Version            : 3,2,0,30

Driver             : Aiff.dll
Version            : 2, 0, 1, 0

Driver             : DefConvertor.dll
Version            : 2, 0, 2, 0

Driver             : Downloaders.dll
Version            : 2, 0, 1, 0

Driver             : lame_enc.dll
Version            : 3, 93, 1, 0

Driver             : midi.dll
Version            : 2, 0, 1, 0

Driver             : mp3PP.dll
Version            : 1, 0, 0, 9

Driver             : mp3PRO.dll
Version            : 2, 0, 4, 8

Driver             : mp3PRO_dmo.dll
Version            : 2, 0, 0, 16

Driver             : mp3PRO_hlp.dll
Version            : 2, 0, 0, 16

Driver             : msa.dll
Version            : 2, 0, 9, 37

Driver             : ogg.dll
Version            : 1, 0, 0, 6

Driver             : TWINVQ2.CDB
Version            : n/a

Driver             : video.dll
Version            : 2, 0, 0, 2

Driver             : Vqf.dll
Version            : 2, 0, 1, 0

Driver             : VqfDecLib.dll
Version            : 2, 0, 0, 6

Driver             : VqfEncLib.dll
Version            : 2, 0, 0, 6

Driver             : VqfEncLib1.dll
Version            : 2, 0, 0, 6

Driver             : wav.dll
Version            : 2, 0, 2, 0

Driver             : aacplus.dll
Version            : 3,2,0,30

Driver             : dvddisc.dll
Version            : 3,2,0,30

Driver             : em2v.dll
Version            : 3, 2, 0, 30

Driver             : mp4file.dll
Version            : 1, 0, 0, 1

Driver             : NDParser.ax
Version            : 3,2,0,30

Driver             : ndvddisc.dll
Version            : 3,2,0,30

Driver             : NeAcEnc.dll
Version            : 3,2,0,30

Driver             : NeAMR.dll
Version            : 3,2,0,30

Driver             : NeAudCD.ax
Version            : 3,2,0,30

Driver             : NeAudio.ax
Version            : 3, 2, 0, 30

Driver             : NeAudioConv.ax
Version            : 3, 2, 0, 30

Driver             : NeAudioEnc.ax
Version            : 1, 0, 0, 4

Driver             : NeCapture.ax
Version            : 3, 2, 0, 30

Driver             : NeDVD.ax
Version            : 3, 2, 0, 30

Driver             : NeDVSplitter.ax
Version            : 3,2,0,30

Driver             : NeEm2a.dll
Version            : 3,2,0,30

Driver             : NeFileSourceAsync.ax
Version            : 3,2,0,30

Driver             : NeFileSrc.ax
Version            : 3,2,0,30

Driver             : NeFSource.ax
Version            : 3,2,0,30

Driver             : NeNDAud.ax
Version            : 3, 2, 0, 30

Driver             : NeNDGui.dll
Version            : 3, 2, 0, 30

Driver             : NeNDMux.ax
Version            : 3, 2, 0, 30

Driver             : NeNDVid.ax
Version            : 3, 2, 0, 30

Driver             : NePhotoSource.ax
Version            : 3,2,0,30

Driver             : NePSMuxer.ax
Version            : 3,2,0,30

Driver             : NeQTDec.ax
Version            : 3, 2, 0, 30

Driver             : NeRender.ax
Version            : 3,2,0,30

Driver             : NeResize.ax
Version            : 3, 2, 0, 30

Driver             : neroadb.dll
Version            : 3, 2, 0, 30

Driver             : neroapl.dll
Version            : 3, 2, 0, 30

Driver             : NeroFormatConv.ax
Version            : 3, 2, 0, 30

Driver             : NeroVideoProc.ax
Version            : 3,2,0,30

Driver             : NeSceneDetector.ax
Version            : 3,2,0,30

Driver             : NeSplitter.ax
Version            : 3, 2, 0, 30

Driver             : NeVcd.ax
Version            : 3,2,0,30

Driver             : NeVCR.ax
Version            : 3, 2, 0, 30

Driver             : NeVcr.dll
Version            : 3, 2, 0, 30

Driver             : NeVideo.ax
Version            : 3, 2, 0, 30

Driver             : NeVideoAnalyzer.ax
Version            : 3,2,0,30

Driver             : AdvrCntr.dll
Version            : 1,3,6, 2317

Driver             : apreg.dll
Version            : 2, 0, 0, 7

Driver             : DriveLocker.dll
Version            : 1, 0, 0, 17

Driver             : MFC71.dll
Version            : 7.10.3077.0

Driver             : msvcp71.dll
Version            : 7.10.3077.0

Driver             : msvcr71.dll
Version            : 7.10.3052.4

Driver             : MultiChannel.dll
Version            : 3,2,0,30

Driver             : NeroCBUI.dll
Version            : 1, 6, 0, 2

Driver             : NeroDigitalExt.dll
Version            : 1.1.1.1

Driver             : NeroIPP.dll
Version            : 3,2,0,30

Driver             : NeroMediaCon.dll
Version            : 3, 2, 0, 30

Driver             : specialoffer.exe
Version            : 1, 0, 0, 3

Driver             : Bckg.bmp
Version            : n/a

Driver             : trch._ex
Version            : n/a

Driver             : setup.exe
Version            : 2, 0, 2, 34

Lower Filters
-------------
Upper Filters
-------------
Driver             : InCDPass
Description        : Ahead RW Filter Driver
Version            : 4, 3, 6, 1
Company            : Ahead Software AG

Driver             : incdrm
Description        : Ahead MRW Filter Driver
Version            : 4, 3, 6, 1
Company            : Ahead Software AG

Video Codecs
------------
Cinepak Codec by Radius                      : 1.10.0.11
Intel 4|2|0 Video V2.50                      : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel IYUV codec                             : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE                                : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1                            : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec                            : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec                  : 5.1.2600.2180
Microsoft H.261 Video Codec                  : 5.1.2600.2180
ffdshow Video Codec                          : 1, 0, 0, 1

Audio Codecs
------------
Microsoft IMA ADPCM CODEC                    : 4.00.0.0
Microsoft ADPCM CODEC                        : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC  : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC               : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC      : 1.00.0.0
Microsoft G.723.1 CODEC                      : 1.02.0.1
Windows Media Audio                          : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec      : 3.02.0.0
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
MSN Messenger Audio Codec                    : 4.00.0.0
Microsoft PCM Converter                      : 5.00.0.0


ASPI Information
----------------
System ASPI      :  ASPI is not installed

Nero ASPI        :  ASPI is installed and working properly

WNASPI32.DLL     :  2.0.1.74 164112 bytes November 02, 2004

Installed OS Patches
--------------------
(Q810090) USB Update                                                                                                                                :  Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border                                                               :  Yes
(Q812415) Problems with Multiple ATA devices                                                                                                        :  No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5                                                                                   :  No
(Q320174) IMAPI Update - CDs recorded have missing files or errors                                                                                  :  Yes
(Q311542) Devices May not power up properly when resuming from standby                                                                              :  Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP                                                   :  Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP                                                                                        :  No
(Q314634) Windows XP Does Not Detect Your New USB Device                                                                                            :  Yes
(Q822603) USB 1.1 and USB 2.0 update                                                                                                                :  No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP                                                         :  No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation :  No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP                                                                          :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error                                                                                :  No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397                                             :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error                                                                                :  No

I have read and search as much as i could in an attempt to find a solution and bring my DVD drive back to life-- but again unsuccessful.

I would be greatful to anyone in this great community who can sort out my drive prob.

thanks a million
BOBO :bow: :bow: