My BenQ DW1625 BBIA fails to recognize any inserted media. Otherwise appears to be fully functional. Accepted firmware upgrade. I'm stalled short of disassembling the unit at this point.
I've searched here and it seems to be a longstanding problem (various drives) that has never been resolved (other than to RMA the drive if in warranty).
- Are there any disassembly instructions floating around that might lead to reseating the internal cables?
- Is there a service somewhere that repairs units like these?
My notes are below. Thank you in advance for any pointers that you can add to solving this annoying problem.
-- Roy Zider
11/4/2011 21:11 lsz
-- Problem DW1625 not detecting media
.. 11/4/2011 21:12 lsz
.. device recognized OK, but not inserted media
.. blasted cavity with compressed air
.. have not (yet) disassembled device
.. tried on three platforms
K7N - Windows XP SP3
MPX - Windows 2003 Server SP2
MPX2 - Windows XP SP3
.. still not resolved
LED flashes for about 10 seconds, then stops
no disc inserted for QSuite,Windows Explorer
simple media: CD-R, DVD-R
reference media Taiyo Yuden 8X DVD-R TYG02
.. tested with several programs
QSuite 2.1 ("Please insert blank disc")
Opti Drive Control 1.50
Plextools Professional XL 3.16
Nero Discspeed 220.127.116.11
.. upgraded firmware OK with BQFlasher
BBBA --> BBIA
.. but still not recognizing media
.. post note to MyCE forums