Benq dw 1610 reads nothing!

The burner is installed, it´s found in BIOS, it´s found under win xp (sp2), yet when i insert any kind of media wheter it be a bought music-cd, burned music-cd, dvd-movie, blank cd-r or dvd-r/rw it finds nothing.

With nero infotool i get alot of info about the burner causing me to believe it´s actually installed :eek: i have tried every FW available it doésn´t help, it refuses to read anything, dma mode is set to 2 and whatelse not.

I´m gettin really frustrated, anyone have any idea what can be wrong or should i just take it back to the store and get another burner?