Benq dq60 malfunction?

vbimport

#1

the tray on my burner will no longer open, is it dirty, should i try an take it apart an clean it, can it b sum kind of software conflict, any suggestions/info will help

it worked perfectly for many months then periodically would not open the first time i pressed the eject button or otherwise asked it to eject and now it wont at all, kong not happy