BenQ 1655 won't recognize media

sorry if this has been adressed somewhere else.

i’ve only had my 1655 for a couple of months and it has been working pretty well. out of nowhere it seems to not recognize DVD-r’s or CD-r’s. i’ve tried cloneDVD, dvd shrink and nero and when it comes time to burn the program keeps telling me to insert media to continue. i tried several different TY DVD’s and Ridata Cd-rs and get the same message.

any help would be greatly appreciated!

Do you have any packet writing softwares installed (Nero InCD, Roxio DirectCD, Sonic DLA). Try to uninstall it first. Also if you have Daemon Tools and Alcohol, you might want to disable “Hide CD-R”.

i don’t have Daemon tools or alchohol. i did uninstall my Nero suite and restarted with no luck.
also, according to CD speed, neither of my drives is recognizing blank dvd-r or cd-r which seems weird.