Benq 1620 pro problem ! it cant recognize DVD-R and always ask to insert a disk!

CD, DVD and (Ultra HD) Blu-ray Writers BenQ / Philips Writer
#1

Hi there,

First of all , sorry for being the long post , i just wanted to clarify the issue

I have Benq 1620 pro DVD (+,-) R , am every time i try to burn something to a DVD-R , the drive ejects it and i have an error message that differs with the software am using for burning, here are the erros i got

1- With Nero 7 : It says ( disk empty , and asks me to insert one ) though the disk is there.

2- With WinXP pro , sometimes it even fails to create an image of the copied files giving an error , or if it copies them , it still asks me to insert a disk.

3- With CopytoDvD , it says ( Incompatible format ) , and advice me to try another brand OR empty disk.

So , apparently its a media compatibllity !! Here is the wierd thing , nero burns iso files perfectly on the same DVD-Rs !!

I upgraded the firmware but no luck.

When i ran DiscInfo it said that "lock is detected " at region protection , since am totally new to dvd burning i dont even know what shall does this mean , could anyone give me a glimpse, and does it have anything to do with my issue ?

I just bought this burner , and want your advice , coz if its something in the burner itself i shall deliver it back.

Any help is appreciated

Thanks for your time and effort

regards

#2

I ran disk DVD identifier and here what i got :

Unique Disc Identifier : [DVD-R:ProdiscF01]

Disc & Book Type : [DVD-R] - [DVD-R]
Manufacturer Name : [Prodisc Technology Inc.]
Manufacturer ID : [ProdiscF01]
Blank Disc Capacity : [2,298,496 Sectors = 4.71 GB (4.38 GiB)]

[ DVD Identifier V4.2.0 - http://DVD.Identifier.CDfreaks.com ]

** INFO : Drive = BENQ DVD DD DW1620 [FW B7W9]
** INFO : Write Capabilities = DVD+R DVD+R-DL DVD+RW
** INFO : Write Capabilities = DVD-R DVD-RW
** INFO : Disc = [DVD-R:ProdiscF01]
** INFO : Reference Speed : 1x DVD = 1385 kBps
** INFO : An Writeable Disc Is Recommended For Accurate Results
** INFO : Write Speeds (Supported By This Drive On This Disc) Listed Below

** INFO : GET PERFORMANCE Write Speed Descriptor(s)
Descriptor #1 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]
Descriptor #2 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #3 = 5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]
Descriptor #4 = 3324 kBps ( 2.40x) - [CLV/Non-Pure CAV]

** INFO : MODE SENSE Write Speed Descriptor(s) [Legacy Command]
** WARNING : MODE SENSE Is Obsolete And Not Always Properly Supported
Descriptor #1 = 16620 kBps (12.00x) - [CLV/Non-Pure CAV]
Descriptor #2 = 11080 kBps ( 8.00x) - [CLV/Non-Pure CAV]
Descriptor #3 = 5540 kBps ( 4.00x) - [CLV/Non-Pure CAV]
Descriptor #4 = 3324 kBps ( 2.40x) - [CLV/Non-Pure CAV]

** INFO : Hex Dump Of ‘Media Code’-Block Listed Below
** INFO : 4-Byte Header Preceding ‘Media Code’-Block Discarded
** INFO : Format 0Eh - Pre-Recorded Information In Lead-In
0000 : 01 40 c1 fd 9e d8 52 00 02 88 0d 0c 88 88 90 00 .@…R…
0010 : 03 50 72 6f 64 69 73 00 04 63 46 30 31 00 00 00 .Prodis…cF01…
0020 : 05 b8 83 00 30 00 01 00 06 09 0f 10 88 78 90 00 …0…x…
0030 : 07 29 82 10 21 00 00 00 08 05 17 0d 0f 07 07 00 .)…!..
0040 : 09 96 06 0d 0b 78 88 00 0a 80 00 00 00 00 10 00 …x…
0050 : 0b 05 1a 17 96 77 75 00 0c 7c df b9 93 11 11 00 …wu…|…
0060 : 0d 1a aa d0 00 00 00 00 00 00 …

** INFO : Hex Dump Of ‘Control Data Zone’-Block Listed Below
** INFO : 4-Byte Header Preceding ‘CDZ’-Block Discarded
** INFO : Format 10h - Physical Format Information Of Control Data Zone
0000 : 25 0f 02 00 00 03 00 00 00 26 12 7f 00 00 00 00 %…&…

someone plz help

#3

And here is the log file of nero showing new error : " Burning failed "

Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 02/11/2004 12:54:32 ã 

NT-SPTI used
Nero Version: 7.0.1.2
Internal Version: 7, 0, 1, 2
 (Nero Express)
Recorder:             <BENQ DVD DD DW1620>      Version: B7W9 - HA 1 TA 0 - 7.0.1.2
 Adapter driver:      <IDE>                     HA 1
 Drive buffer  :      2048kB
 Bus Type      :      default (0) -> ATAPI, detected: ?
CD-ROM:               <ASUS     CD-S520/A       >Version: 1.8K - HA 1 TA 1 - 7.0.1.2
 Adapter driver:      <IDE>                     HA 1

=== Scsi-Device-Map ===
DiskPeripheral       : WDC WD1200BB-00GUA0              atapi Port 0 ID 0  DMA: On 
CdRomPeripheral      : BENQ DVD DD DW1620               atapi Port 1 ID 0  DMA: On 
CdRomPeripheral      : ASUS CD-S520/A                   atapi Port 1 ID 1  DMA: Off
CdRomPeripheral      : Generic DVD-ROM         1.0    d346prt Port 2 ID 0  DMA: Off

=== CDRom-Device-Map ===
BENQ DVD DD DW1620         G:   CDRom0
ASUS CD-S520/A             H:   CDRom1
Generic DVD-ROM            I:   CDRom2
=======================

AutoRun : 1
Excluded drive IDs: 
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE           : 0
Physical memory     : 511MB (523760kB)
Free physical memory: 245MB (251596kB)
Memory in use       : 51 %
Uncached PFiles: 0x0
Use Inquiry    : 1
Global Bus Type: default (0)
Check supported media : Disabled (0) 

6.11.2005
ISO compilation
01:33:33 ã	#1 Text 0 File Isodoc.cpp, Line 6411
	Iso document burn settings
	------------------------------------------
	Determine maximum speed : FALSE
	Simulate                : FALSE
	Write                   : TRUE
	Finalize CD             : FALSE
	Multisession            : TRUE
	Multisession type:      : Start multisession
	Burning mode            : DAO
	Mode                    : 1
	ISO Level               : 1 (Max. of 11 = 8 + 3 char)
	Character set           : ISO 9660
	Joliet                  : TRUE
	Allow pathdepth more than 8 directories : TRUE
	Allow more than 255 characters in path  : TRUE
	Write ISO9660 ;1 file extensions        : TRUE
	
01:33:33 ã	#2 Text 0 File ThreadedTransfer.cpp, Line 525
	ReadBuffer-Pipe got 72704KB of Memory
	
01:33:33 ã	#3 Text 0 File Reader.cpp, Line 124
	Reader running
	
01:33:33 ã	#4 ISO9660GEN -11 File Geniso.cpp, Line 3312
	First writeable address = 0 (0x00000000)
	
01:33:34 ã	#5 Text 0 File Burncd.cpp, Line 3302
	Turn on Disc-At-Once, using DVD media
	
01:33:34 ã	#6 Text 0 File DlgWaitCD.cpp, Line 279
	Last possible write address on media:  2298495 (510:46.45, 4489MB)
	Last address to be written:              10895 (  2:25.20,   21MB)
	
01:33:34 ã	#7 Text 0 File DlgWaitCD.cpp, Line 291
	Write in overburning mode: NO (enabled: CD)
	
01:33:34 ã	#8 Text 0 File DlgWaitCD.cpp, Line 2578
	Recorder: BENQ DVD DD DW1620, Media type: DVD-RW
	 Disc Manufacturer:  - 
	 Disc Application Code: 0, Disc Physical Code: 0
	
01:33:34 ã	#9 Text 0 File DlgWaitCD.cpp, Line 458
	>>> Protocol of DlgWaitCD activities: <<<
	=========================================
	
01:33:34 ã	#10 Text 0 File ThreadedTransferInterface.cpp, Line 847
	Setup items (after recorder preparation)
	 0: TRM_DATA_MODE1 ()
	    2 indices, index0 (150) not provided
	    original disc pos #0 + 10896 (10896) = #10896/2:25.21
	    relocatable, disc pos for caching/writing not required/ required, no patch infos
	    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 10896 blocks [G: BENQ DVD DD DW1620]
	--------------------------------------------------------------
	
01:33:34 ã	#11 Text 0 File ThreadedTransferInterface.cpp, Line 1059
	Prepare recorder [G: BENQ DVD DD DW1620] for write in CUE-sheet-DAO
	DAO infos:
	==========
	 MCN: ""
	 TOCType: 0x00; Session Closed, disc not fixated
	 Tracks 1 to 1:
	   1: TRM_DATA_MODE1, 2048/0x00, FilePos             0             0      22315008, ISRC ""
	DAO layout:
	===========
	 __Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
	       0 |  lead-in |   0 |    0x41 | 0x00
	       0 |        1 |   0 |    0x41 | 0x00
	       0 |        1 |   1 |    0x41 | 0x00
	   10896 | lead-out |   1 |    0x41 | 0x00
	
01:33:34 ã	#12 Text 0 File SCSIPassThrough.cpp, Line 36
	SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
	
01:33:34 ã	#13 Phase 24 File dlgbrnst.cpp, Line 1725
	Caching of files started
	
01:33:34 ã	#14 Text 0 File Burncd.cpp, Line 4132
	Cache writing successful.
	
01:33:34 ã	#15 Phase 25 File dlgbrnst.cpp, Line 1725
	Caching of files completed
	
01:33:34 ã	#16 Phase 36 File dlgbrnst.cpp, Line 1725
	Burn process started at 2.4x (3,324 KB/s)
	
01:33:34 ã	#17 Text 0 File ThreadedTransferInterface.cpp, Line 2685
	Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
	
01:33:34 ã	#18 Text 0 File DVDMinusRW.cpp, Line 315
	Perform 'Quick Format' (type 15h) to set disc in 'Restricted Overwrite Mode'.
	
01:33:34 ã	#19 Phase 136 File dlgbrnst.cpp, Line 1725
	Quick Format DVD-RW
	
01:33:34 ã	#20 SPTI -1046 File SCSIPassThrough.cpp, Line 323
	G: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1046)
	Sense Key:  0x05 (KEY_ILLEGAL_REQUEST)
	Sense Code: 0x30
	Sense Qual: 0x00
	CDB Data:   0x04 11 00 00 00 00 00 00 00 00 00 00 
	Sense Area: 0x70 00 05 00 00 00 00 12 00 00 00 00 30 
	Buffer x050e5000: Len xc
	0x00 82 00 08 00 00 00 00 54 00 00 10 
	
01:33:34 ã	#21 CDR -1046 File ThreadedTransferInterface.cpp, Line 1799
	Illegal disc
	G: BENQ DVD DD DW1620
	
01:33:34 ã	#22 TRANSFER -27 File ThreadedTransferInterface.cpp, Line 1799
	Could not perform start of Disc-at-once
	
01:33:34 ã	#23 Phase 38 File dlgbrnst.cpp, Line 1725
	Burn process failed at 2.4x (3,324 KB/s)
	

Existing drivers:

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)