Benq 1620 - Dissapeared

vbimport

#1

Hey folks , newbie here. I have a Benq1620 and it has dissapeared from my system. We used Alch120 to DL a game disk that had become scratched (I had my old act key still) , anyway I guess that program made a ''virtual drive" …I don’t know much about these things.

Anyway , my BenQDVDRW has plum disappeared, I have downloaded the latest drivers but I get “not detected” The light comes on when I put a disk in , blinks then solid. Flashes on startup.

I tried starting up in safe mode but only have a USB keyboard and can’t seem to get that happening.

I uninstalled Alch120. That’s about all the info I have.
I’d appreciate any assistance given. If this topic has been beaten to death , my apologies.

Edit: Oh I did lose the “virtual drive” , it’s gone. Just I have no (D:) my DVDRW drive.

Regards

Max


#2

You can go into Device Mgr. and remove the IDE channel that the drive is on. Then restart the computer, and it should redetect the drive. I have done this in the past, and it has worked. Hope this helps.


#3

Hey pac , thanks for the speedy response. Can you be a little more specific ? I’m really not that great with computers.

In device manager under IDE , I have

Primary IDE
Primary IDE
Secondary IDE
Secondary IDE
Standard Dual Channel PCI IDE Controller
Standard Dual Channel PCI IDE Controller


#4

You can try just going to the device manager/Right click on my computer and click scan for hardware changes it will do the same as above and redetect the drive.:slight_smile:


#5

Cross - Just tried that . Nothing.


#6

If you have Nero go to Nero info tool and click the configuration tab then save to a log file then post here under manage attachements so we can have a look at your system. Please remove the Nero serial number if it’s in the log before posting. If you don’t have Nero you can download Nero info tool here: http://www.cdspeed2000.com/


#7

Right click on “My Computer” on your desktop, then choose “manage” then in the left window, select “device manager” and in the right panel choose the ide channel that your drive is plugged into, (you could just do this twice if your not sure) and with that channel highlighted right click and choose "uninstall’ and then reboot. But as crossg has said, redetecting the drive might not work. Just a question do you have ‘AnyDvd’ installed? Or do you have more than 1 burning application installed?


#8

Ok , Cross , I have the info from the Nero tool. It’s huge though , there’s a command to make a internal scroll bar so as not to make my post massive , can someone refresh me on what it is ? As for the Nero serial number you mentioned, I’m not sure where that is.

Pac - I’m not sure what IDE channel or whatever my drive is connected to. I’m…stupid about this sort of thing I guess. I’ve also worn gumboots AND a straw hat at the same time at least once in my life. lol


#9

Go advanced in your post window and highlight the log copy, and paste (still highlighed /selected )and click the # Wrap

 tags around selected text then submit or just go to manage attachements / click browse find the Nero log and upload as a log file your choice.;)

#10

Interface Information
---------------------
Adapter 1
---------
Description           : Unknown Adapter

Driver
Description           : system32\DRIVERS
vraid.sys
Company               : NVIDIA Corporation
Version               : 5.10.2600.0446 built by: WinDDK
Description           : NVIDIA® nForce(TM) RAID Driver

Attached Devices

Adapter 2
---------
Description           : Primary IDE Channel

Driver
Description           : system32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices
Description           : Master: Maxtor 6Y080L0
Type                  : Disk Drive
DMA                   : On

Adapter 3
---------
Description           : Primary IDE Channel

Driver
Description           : system32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices

Adapter 4
---------
Description           : Secondary IDE Channel

Driver
Description           : system32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices

Adapter 5
---------
Description           : Primary IDE Channel

Driver
Description           : system32\DRIVERS\atapi.sys
Company               : Microsoft Corporation
Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Description           : IDE/ATAPI Port Driver

Attached Devices


Software Information
--------------------
Operating System     : Windows XP Home Edition (5.01.2600 Service Pack 2)
Country              : United States
Language             : English
ANSI Code Page       : 1252
OEM Code Page        : 437
DirectX              : DirectX 9.0c


Hardware Information
--------------------
CPU                  : ?
Bus Speed            : ?
Motherboard          : ?
System               : ?
BIOS                 : ?
Memory               : 2047 MB
Sound                : C-Media USB Sound Device
Video                : NVIDIA GeForce 6600 

Driver Information
------------------
Driver             : Aavmker4
Description        : avast! Base Kernel-Mode Device Driver for Windows NT/2000/XP
Version            : 4.7.824.0
Company            : ALWIL Software

Driver             : Abiosdsk
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : abp480n5
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ACPI
Description        : ACPI Driver for NT
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ACPIEC
Description        : ACPI Embedded Controller Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : adpu160m
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : aec
Description        : Microsoft Acoustic Echo Canceller
Version            : 5.1.2601.2180
Company            : Microsoft Corporation

Driver             : Aha154x
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : aic78u2
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : aic78xx
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : AliIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : amsint
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : asc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : asc3350p
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : asc3550
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Aspi32
Description        : ASPI for WIN32 Kernel Driver
Version            : 4.60 (1021)
Company            : Adaptec

Driver             : aswMon2
Description        : avast! File System Filter Driver for Windows XP
Version            : 4.6.763.0
Company            : ALWIL Software

Driver             : aswRdr
Description        : avast! TDI RDR Driver
Version            : 4.7.824.0
Company            : ALWIL Software

Driver             : aswTdi
Description        : avast! TDI Filter Driver
Version            : 4.7.824.0
Company            : ALWIL Software

Driver             : AsyncMac
Description        : MS Remote Access serial network driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : atapi
Description        : IDE/ATAPI Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Atdisk
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Atmarpc
Description        : IP/ATM Arp Client
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : audstub
Description        : AudStub Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : AvFlt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : cbidf2k
Description        : CardBus/PCMCIA IDE Miniport Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : cd20xrnt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Cdaudio
Description        : CD-ROM Audio Filter Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Cdfs
Description        : CD-ROM File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Cdrom
Description        : SCSI CD-ROM Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Changer
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : CmdIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : cmudau
Description        : C-Media USB Audio WDM Driver
Version            : 5.12.01.0042.9 (65)
Company            : C-Media Inc

Driver             : Cpqarray
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : dac960nt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Disk
Description        : PnP Disk Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : dmboot
Description        : NT Disk Manager Startup Driver
Version            : 2600.2180.503.0
Company            : Microsoft Corp., Veritas Software

Driver             : dmio
Description        : NT Disk Manager I/O Driver
Version            : 2600.2180.503.0
Company            : Microsoft Corp., Veritas Software

Driver             : dmload
Description        : NT Disk Manager Startup Driver
Version            : 2600.0.503.0
Company            : Microsoft Corp., Veritas Software.

Driver             : DMusic
Description        : Microsoft Kernel DLS Synthesizer
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : dpti2o
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : drmkaud
Description        : Microsoft Kernel DRM Audio Descrambler Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : F-Secure Filter
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : F-Secure Gatekeeper
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : F-Secure Recognizer
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Fastfat
Description        : Fast FAT File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Fdc
Description        : Floppy Disk Controller Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Flpydisk
Description        : Floppy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : FltMgr
Description        : Microsoft Filesystem Filter Manager
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : FSFW
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Ftdisk
Description        : FT Disk Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : gameenum
Description        : Game Port Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Gpc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : HidUsb
Description        : USB Miniport Driver for Input Devices
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : hpn
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : HTTP
Description        : HTTP Protocol Stack
Version            : 5.1.2600.2525 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : i2omgmt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : i2omp
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : i8042prt
Description        : i8042 Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IFP700
Description        : iRiver Internet Audio Player USB Driver
Version            : 1.00
Company            : iRiver, Inc.

Driver             : Imapi
Description        : IMAPI Kernel Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ini910u
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : IntelIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Ip6Fw
Description        : IPv6 Windows Firewall Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IpFilterDriver
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : IpInIp
Description        : IP in IP Encapsulation Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IpNat
Description        : IP Network Address Translator
Version            : 5.1.2600.2524 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : IPSec
Description        : IPSec Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : IRENUM
Description        : Infra-Red Bus Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : isapnp
Description        : PNP ISA Bus Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : kbdhid
Description        : HID Mouse Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : kmixer
Description        : Kernel Mode Audio Mixer
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : L8042PR2
Description        : Logitech PS/2 Mouse Filter Driver.
Version            : 9.80.13.0
Company            : Logitech, Inc.

Driver             : lbrtfdc
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : LHidFlt2
Description        : Logitech HID Filter Driver.
Version            : 9.80.13.0
Company            : Logitech, Inc.

Driver             : LHidUsb
Description        : Logitech USB Mouse Function Driver.
Version            : 9.80.200.0
Company            : Logitech, Inc.

Driver             : LMouFlt2
Description        : Logitech Filter Driver for Mouse Class.
Version            : 9.80.13.0
Company            : Logitech, Inc.

Driver             : Modem
Description        : Modem Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : mouhid
Description        : HID Mouse Filter Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : mraid35x
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : MRxDAV
Description        : Windows NT WebDav Minirdr
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSKSSRV
Description        : MS KS Server
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSPCLOCK
Description        : MS Proxy Clock
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : MSPQM
Description        : MS Proxy Quality Manager
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : mssmbios
Description        : System Management BIOS Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NdisTapi
Description        : NDIS 3.0 connection wrapper driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Ndisuio
Description        : NDIS User mode I/O Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : NdisWan
Description        : MS PPP Framing Driver (Strong Encryption)
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Npfs
Description        : NPFS Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Ntfs
Description        : NT File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : nv
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : nvax
Description        : NVIDIA® nForce(TM) MCP Audio Enumerator
Version            : 6.14.0442.30 built by: NVIDIA
Company            : NVIDIA Corporation

Driver             : NVENETFD
Description        : NVIDIA Networking Function Driver.
Version            : 1.00.00.0442
Company            : NVIDIA Corporation

Driver             : nvnetbus
Description        : NVIDIA Networking Bus Driver.
Version            : 1.00.00.0442
Company            : NVIDIA Corporation

Driver             : nvnforce
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : nvraid
Description        : NVIDIA® nForce(TM) RAID Driver
Version            : 5.10.2600.0446 built by: WinDDK
Company            : NVIDIA Corporation

Driver             : nv_agp
Description        : NVIDIA nForce AGP Filter
Version            : 4.12.01.0377
Company            : NVIDIA Corporation

Driver             : NwlnkFlt
Description        : NWLINK2 Traffic Filter Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : NwlnkFwd
Description        : NWLINK2 Forwarder Driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Parport
Description        : Parallel Port Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PartMgr
Description        : Partition Manager
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : ParVdm
Description        : VDM Parallel Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : PCI
Description        : NT Plug and Play PCI Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PCIDump
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PCIIde
Description        : Generic PCI IDE Bus Driver
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : Pcmcia
Description        : PCMCIA Bus Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : PDCOMP
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDFRAME
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDRELI
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PDRFRAME
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : perc2
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : perc2hib
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PptpMiniport
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Processor
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : PSched
Description        : MS QoS Packet Scheduler
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Ptilink
Description        : Parallel Technologies DirectParallel IO Library
Version            : 1.10 (XPClient.010817-1148)
Company            : Parallel Technologies, Inc.

Driver             : ql1080
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Ql10wnt
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ql12160
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ql1240
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ql1280
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Rasl2tp
Description        : RAS L2TP mini-port/call-manager driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : RasPppoe
Description        : RAS PPPoE mini-port/call-manager driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Raspti
Description        : PTI DirectParallel(R) mini-port/call-manager driver
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : Rdbss
Description        : Redirected Drive Buffering SubSystem Driver
Version            : 5.1.2600.2541 (xpsp_sp2_gdr.040919-1056)
Company            : Microsoft Corporation

Driver             : RDPCDD
Description        : RDP Miniport
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : RDPWD
Description        : RDP Terminal Stack Driver (US/Canada Only, Not for Export)
Version            : 5.1.2600.2695 (xpsp_sp2_gdr.050609-1528)
Company            : Microsoft Corporation

Driver             : redbook
Description        : Redbook Audio Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Secdrv
Description        : Macrovision SECURITY Driver
Version            : 4.00.060
Company            : Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K.

Driver             : serenum
Description        : Serial Port Enumerator
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Serial
Description        : Serial Device Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Sfloppy
Description        : SCSI Floppy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Simbad
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Sparrow
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : splitter
Description        : Microsoft Kernel Audio Splitter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : sptd
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sr
Description        : System Restore Filesystem Filter Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Srv
Description        : Server driver
Version            : 5.1.2600.2673 (xpsp_sp2_gdr.050509-1531)
Company            : Microsoft Corporation

Driver             : swenum
Description        : Plug and Play Software Device Enumerator
Version            : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : swmidi
Description        : Microsoft GS Wavetable Synthesizer
Version            : 5.1.2600.0 (XPClient.010817-1148)
Company            : Microsoft Corporation

Driver             : symc810
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : symc8xx
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sym_hi
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sym_u3
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : sysaudio
Description        : System Audio WDM Filter
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Tcpip
Description        : TCP/IP Protocol Driver
Version            : 5.1.2600.2827 (xpsp_sp2_gdr.060112-1653)
Company            : Microsoft Corporation

Driver             : TDPIPE
Description        : Named Pipe Transport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TDTCP
Description        : TCP Transport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TermDD
Description        : Terminal Server Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : TosIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Udfs
Description        : UDF File System Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : ultra
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : Update
Description        : Update Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbaudio
Description        : USB Audio Class Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbccgp
Description        : USB Common Class Generic Parent Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbehci
Description        : EHCI eUSB Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbhub
Description        : Default Hub Driver for USB
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : usbohci
Description        : OHCI USB Miniport Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : vaxscsi
Description        : SCSI miniport
Version            : 4.03.0.0 built by: WinDDK
Company            : Alcohol Soft Co., Ltd.

Driver             : VgaSave
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : ViaIde
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : VolSnap
Description        : Volume Shadow Copy Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : Wanarp
Description        : MS Remote Access and Routing ARP Driver
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : WDICA
Description        : n/a
Version            : n/a
Company            : n/a

Driver             : wdmaud
Description        : MMSYSTEM Wave/Midi API mapper
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Company            : Microsoft Corporation

Driver             : WS2IFSL
Description        : Winsock2 IFS Layer
Version            : 5.1.2600.0 (xpclient.010817-1148)
Company            : Microsoft Corporation

Driver             : msvcrt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : msvcirt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : mfc42.dll
Version            : 6.02.4131.0

Driver             : msvcp60.dll
Version            : 6.02.3104.0

Driver             : ole32.dll
Version            : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)

Driver             : olepro32.dll
Version            : 5.1.2600.2180

Driver             : oledlg.dll
Version            : 1.0 (XPClient.010817-1148)

Driver             : advapi32.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : comctl32.dll
Version            : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver             : setupapi.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Lower Filters
-------------
Upper Filters
-------------
Video Codecs
------------
Cinepak Codec by Radius                      : 1.10.0.11
Intel 4|2|0 Video V2.50                      : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel Indeo® Video 4.5                       : 4.51.16.03
Intel IYUV codec                             : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE                                : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1                            : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec                            : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec                  : 5.1.2600.2180
Microsoft H.261 Video Codec                  : 5.1.2600.2180
Indeo® video 5.10                            : R.5.10.15.2.55
DivX® 6.1 Codec (1 Logical CPU)              : 6.1.1.2
DivX® 6.1 YV12 Decoder                       : 6.1.1.2

Audio Codecs
------------
Microsoft IMA ADPCM CODEC                    : 4.00.0.0
Microsoft ADPCM CODEC                        : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC  : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC               : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC      : 1.00.0.0
Microsoft G.723.1 CODEC                      : 1.02.0.1
Windows Media Audio                          : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec      : 3.02.0.0
Indeo® audio software                        : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Lernout & Hauspie CODECs                     : 1.00.0.1
Microsoft PCM Converter                      : 5.00.0.0


ASPI Information
----------------
System ASPI      :  ASPI is installed and working properly

wnaspi32.dll     :  4.60 (1021) 45056 bytes September 10, 1999
aspi32.sys       :  4.60 (1021) 25244 bytes September 10, 1999
winaspi.dll      :  4.60 (1021) 5600 bytes September 10, 1999
wowpost.exe      :  4.60 (1021) 4672 bytes September 10, 1999

Nero ASPI        :  ASPI is not installed

Installed OS Patches
--------------------
(Q810090) USB Update                                                                                                                                :  Yes
(Q329112) Multi-Border DVD with More Than 4 GB of Data Not Readable Past First Border                                                               :  Yes
(Q812415) Problems with Multiple ATA devices                                                                                                        :  No
(Q322359) Intelide.sys Is Not Used on Computers with ICH4 or ICH5                                                                                   :  No
(Q320174) IMAPI Update - CDs recorded have missing files or errors                                                                                  :  Yes
(Q311542) Devices May not power up properly when resuming from standby                                                                              :  Yes
(Q327086) Data Added to Removable Media During Hibernation May Be Lost When You Resume Windows XP                                                   :  Yes
(Q308374) Ricoh 1394 Controller May Not Work with Windows XP                                                                                        :  No
(Q314634) Windows XP Does Not Detect Your New USB Device                                                                                            :  Yes
(Q822603) USB 1.1 and USB 2.0 update                                                                                                                :  No
(Q323507) Your IEEE 1394 or USB CD-ROM or DVD-ROM Drive May Not Be Recognized in Windows XP                                                         :  No
(Q815834) 'Code 28' Error Message and a Yellow Exclamation Mark Next to a USB Device in Device Manager After Your Computer Resumes from Hibernation :  No
(Q316575) Problems When You Swap a CD-ROM During Hibernation in Windows XP                                                                          :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error                                                                                :  No
(Q323322) Cannot Use Sony VAIO PCG-C1MRX Internal Camera with Windows Messenger After You Apply Q316397                                             :  No
(Q811789) Surprise Removal of 1394 Device Can Cause Bluescreen Error  


#11

Ok I don’t see the 1620 in your log so I am guessing it was the software you installed is hideing your drive. First check your Bios to see if the drive is detected and if it is I would do a Windows System Restore to a point before you installed the software. If that doesn’t work delete all the IDE Channels except for the first primary channel that has your hard drive installed. Once everything is uninstalled reboot your PC and it should find your benQ 1620. Let us know.:slight_smile:


#12

Gulp

Here goes.


#13
Interface Information
---------------------
Adapter 1

There should be some info above “Interface Information”, which is “Drive Information”. Use Nero InfoTools v4.03 or the latest and you need to copy paste the whole thing! :wink:


#14

Hi Zevia , thanks for helping. Unless I’m using the nero tool incorrectly (probable) my log starts at Interface. I can’t seem to get drive Information


#15

Deleted all the IDE channels. When I rebooted I got “New Hardware Found IDE Channel” .

No DVD drive found yet, however. No my bios is not reading the drive on startup. As I said earlier I can’t get into safe mode either with this stupid usb kb.


#16

bump Still nothing. Any ideas anyone ?


#17

Did you check/swap IDE cables?

If your BIOS does not detect the drive, than it’s a no go.