Thanks for the replies.
From the Pioneer site for the XLT it says:
Improved usability with the new Software Utility: In addition to the Video & Audio Mode, the new utility software also provides new functions that allow users to see the disc and drive status. The audio/video disc loading and Quiet Drive Mode settings can be managed by this included software. Now users can use the drive more easily and smoothly.
As there was no software included in the Retail box, I assume I should get on to the crowd I bought it from (DABS)? I just imagined that performance/management software could be downloaded separately....
And for what I am doing with the drive? Backing up my Blu-ray collection to watch on my WDTV Live device. I have all the necessary tools for that, my problem is the drive is slow - It don't seem to spin up or make much noise so I assumed that it was in a default quiet mode. Using aggressive I/O in anydvd made a slight improvement. BTW it is using firmware 1.20.