I've had the same disappearing problem with this drive as many other's have had, so I decided to upgrade the firmware for my BCE 5224IM.
I went to http://www.btceurope.nl/english/3-1-3driver_download.htm and downloaded IDPFLIRW5224V001U.EXE, I have also tried the boot disk version.
When I turn my computer on now, the drawer opens. Funny ha ha, is it hungry for CD's?
The button works to close the drawer, but when I push it to open the drawer, the light comes on but does not open.
Windows recognizes the drive as a CDWRITER IDE5224 but won't read any disks.
Nero also won't recognize if there is a disk in the drive.
It's funny turning the computer on and the drive opens, but it sucks because it won't burn.
I've tried to redo the firmware, but still the same results.
I haven't seen anything like this before, I image the firmware is fubared, but reflashing it doesn't work, and I can't find the older version of the firmware. Working then disappearing is better than not working at all.
Any help would be great!