Bad clones and preview doesn't work

I purchased AnyDVD and CloneDVD together and can’t seem to get a good copy. My preview pane is black so I’m thinking that is evidence of a problem. My copies are very jumpy and can’t be seen or heard. I’ve tried coping to -rw and -r’s but the same thing happens. Ideas?

AnyDVD is not decrypting correctly. Try to set it in “SafeMode” (AnyDVD settings).