I have been evaluating Nero 6 to see if there is any reason to upgrade from Nero 5.5. One of the most promising developments appeared to be the inclusion of BackItUp, as it provides a single step backup procedure straight onto CD. Any reduction in the number of steps required to backup makes it more likely that users will actually backup. And CD is a cheap and relatively reliable medium to backup onto.
So I was quite excited to try BackItUp out. It seemed straightforward to use, and verified files twice. Restoration was easy too. But then I had a real opportunity to test BackItUp when my laptop died, and I needed to restore the files on to another computer.
Unfortunately, the files that BackItUp needs to restore do not appear to be stored on the CD that the backed up files are kept on. They stay on your hard drive. In my case the no longer accessible hard drive on my bust laptop computer.
I tried to access the compressed files on the CD from another computer with an evaluation version of BackItUp on, but it would not open them. They are trapped. In other words, my backup is as bad as not having backed up at all.
I thought I must be missing something, so I emailed technical support at Nero. Their response - you can use Nero to backup your hard drive onto CD. Hang on, what about this BackItUp you are trumpeting on your web site? No, use Nero to backup your entire 30gig hard drive. Eh? That isn’t what I am asking, and besides, I can’t afford 42 CDs to backup my data every week.
So I emailed them back - haven’t you read my email? I need to restore backed up data that was backed up by your software. The reply - Thank you for your interest in our software.
Well, I can’t think of this as much more than Nero sticking two fingers up at me. Has anyone else here experienced this problem, and related response from Nero?
I can’t say I am going to buy or recommend Nero to anyone after this. If you can’t get a reasonable answer out of Technical Support, then the software is not worth buying IMHO.