I am computer illiterate but can follow directions pretty well so I am hoping someone can help me.
I somehow managed to get my computer back to normal yesterday. My computer was freezing up with anything I tried to do. It was also then not restarting if I tried to restart it. It froze up to where all I could do is manually push the button and turn the whole thing off. I would get a black screen saying “Verifying DMI Pool” and it kept trying to go through this blue screen CHKDSK thing but even that would freeze up. Anyway I managed to get that fixed. I reinstalled JAVA, and I had uninstalled Nero Essentials so I installed Nero 12, since Nero Essentials wouldnt let me install it. The computer repair guy had put Nero on my computer and I had no idea it would be a big deal to uninstall it.
But I noticed when I went to try to back up some of my stuff, that the DVD RW drive was missing. I put in a CD and it doesnt work.
I put in the RUN thing devmgmt.msc and it came up under Drives as ASUS DRW-20B1lt which has a yellow exclammation point next to it.
I had gone online to look to try and find out how to fix this problem.
There are no Lower or Upper things on my computer to delete when I go into the Registry. I think they are called Filters, I cant remember.
But anyway so now I dont know what to do to fix this.
Can anyone please help?